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Performance indicators

Housing Services continuously monitors the service that it delivers to its customers. 

Performance is rated on a traffic light system 

Traffic light colour Definition
Red light Performance not on target
Amber light Performance not on target but improving
green light  Performance on target
 N/A = no return for the period - Performance not traffic lighted 

 

The links below take you to specific performance information relating to that service.

The aim is to achieve the best possible results in all areas such as value for money and customer satisfaction.

Tenants can also find out about service standards expected for monitoring telephone calls, planning control and occupational therapy, as well as information about standards for various service subsections under the Housing Revenue Account performance.

For more information contact us by telephone: 01634 306000 or by email: info@medway.gov.uk

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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