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Housing Solutions performance indicators

The Housing Solutions Team is principally responsible for providing housing advice and assistance to households facing homelessness or households that have become homeless. Its role is also to try to prevent homelessness occurring by giving advice and assistance to help households remain in their homes.

This is one of the council's statutory duties and providing a speedy and effective service to customers is vital to prevent people becoming homeless or getting them rehoused if they do.

The council not only monitors its performance against its own targets but is also monitored by central government and compares its performance against other councils.

 

Traffic light colour Definition
Red light Performance not on target
Amber light Performance not on target but improving
green light  Performance on target
  N/A = no return for the period - Performance not traffic lighted 


Housing Solutions 2011/12 Target Year end 10/11 Apr May Jun Jul Aug Sep
Average length of stay in B&B for people of 25 and under <=11 Cal days 17 3 63 27 7 23 29
Average waiting time at Riverside One (minutes)

<=20

monthly

 18 19 19 13 13 20 23
Percentage of homeless decisions made within 28 working days >=90% monthly 96 100 100 100 100 98 100
 Percentage of TA visited within 2 weeks (not B&B) >=95% monthly 92 83 100 71 67 40 43
Number of households living in temporary accommodation <=110 monthly 102 94 83 85 93 98 99

 

Housing Solutions 2011/12 Target Year end 10/11 Oct Nov Dec Jan Feb Year to date Year to date performance against target
Average length of stay in B&B for people of 25 and under <=11 Cal days 17 25 15 14 5 12 17 Red light
Average waiting time at Riverside One (minutes)

<=20

monthly

 18 24 19 9 32 24 19 green light
Percentage of homeless decisions made within 28 working days >=90% monthly 96 96 94 91 98 88 97  green light
 Percentage of TA visited within 2 weeks (not B&B) >=95% monthly 92 100 67 85 100 89 74 Red light
Number of households living in temporary accommodation <=110 monthly 102 95 92 92 101 109 109 green light 

 

For more information contact us by telephone: 01634 306000 or by email: info@medway.gov.uk

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

 

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