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Emails and letters service standards

When you contact us by email or letter we will:

  • answer your letter within 10 working days;
  • acknowledge your email within one working day of receiving it and respond to it within five working days;
  • answer freedom of information requests within 20 working days of receiving the request or of the fee being paid if one is incurred.

In return, we expect you to tell us what you are emailing us about as clearly as possible.

We do not expect you to send us anonymous or threatening emails.

 

For more information contact us by telephone: 01634 306000 or by email: housing@medway.gov.uk

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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