Home visits service standards

When we visit you at home we will:

arrive on time and tell you if we are delayed;
always carry and produce a valid identification card. If you are unsure whether the identification is authentic then please contact Medway Council before allowing the caller into your home;
treat your home with respect at all times but report any signs of illegal activity or abuse to the appropriate authority.

We will not:

lie on your behalf;
enter your home if we do not feel it is safe or use your facilities without asking your permission.

In return we expect you to be at home at the agreed time and tell us if you need to cancel an appointment.

For more information contact us by telephone: 01634 306000 or by email: housing@medway.gov.uk

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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