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Home visits service standards
When we visit you at home we will:
- arrive on time and tell you if we are delayed;
- always carry and produce a valid identification card. If you
are unsure whether the identification is authentic then please
contact Medway Council before allowing the caller into your
- treat your home with respect at all times but report any signs
of illegal activity or abuse to the appropriate authority.
We will not:
- lie on your behalf;
- enter your home if we do not feel it is safe or use your
facilities without asking your permission.
In return we expect you to be at home at the
agreed time and tell us if you need to cancel an appointment.
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