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Private tenants can call upon Medway Council's Private Sector
Housing team for a wide range of advice and support. Use the links
below to find out more about the services that are available to you
if you rent property from a private landlord.
Tenant Information Pack
Download the Tenant Information Pack
(pdf 81KB) which will provide you with all the information you need
to know when you first move into your rented property. To download
this document you will need Adobe Acrobat Reader. If you do not
have this on your computer, please use our advice page.
Phone the council's Customer Service Team on 01634
333333 to sort out problems with pests such as rats and
mice. The information you give will be passed to the council's
Housing Solutions operates a three-tier Homebond scheme to assist
you in finding affordable private sector housing, with the
assistance of either rent in advance or a bond for the deposit or
both, depending on your circumstances.
Following the restrictions imposed by the new single
accommodation rate (SAR) for single households under the age of 35,
Medway Council foresees a large demand for rooms in shared houses
in the near future. As the current Homebond scheme is not suitable
for assisting clients to secure a room in a shared house, a new
tool has been developed to assist those affected by the SAR changes
to secure accommodation rights.
Your landlord must provide you with a copy of the following:
Help with your rent
Disposal of rubbish
Dumping unwanted household goods makes Medway untidy and is
illegal. If you are moving out of your property, you have a
responsibility to leave the property in a clean and tidy condition
and to ensure you do not leave unwanted furniture and rubbish.
If you have a lot of rubbish to get rid of, you should make
arrangements to take it to a household
waste and recycling centre. You must not dump rubbish on
footpaths and alleyways. This is an offence and you could be
If a large or bulky item is beyond re-use, Medway Council can
collect it from a tenant’s home and dispose of it. Collections must
be booked well in advance. Find out the bulky waste items that
can be collected through this scheme.
Neighbourhood Furniture Store (NFS)
NFS recycles unwanted but functional,
furniture. This Swale-based furniture-recycling scheme
re-uses quality second-hand furniture for the benefit of people who
cannot afford to buy new furniture for their homes.
RE-computers is a recycling
service for computers, televisions and electronic office equipment.
It works very closely with Computer Aid International,
providing professionally refurbished equipment of the highest
quality from its workshop, which is run to help people who are
unemployed but who have difficulties in gaining employment.
Find out about Medway Council's Private Sector Housing Service Standards.
Advice Medway offers free information and advice to help people
resolve their housing issues.
- Shelter is a registered charity
that offers information and advice for all housing issues. Phone
0808 800 4444.
- Civil legal advice offers
free confidential advice on all tenancy issues. Phone 0845
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