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Complaints about private rented housing

The council's Private Sector Housing Service receives a wide range of complaints, mostly to do with:

  • payment of rent,
  • payment of other bills,
  • repairs,
  • housing benefit.

When contacting the council to make a complaint, the tenant will need to provide the following information:

  • the full address of the property;
  • contact details;
  • a list of the problems with the property;
  • the landlord's name and address or the landlord's agent's name and address;
  • contact details for the landlord or landlord's agent;
  • copies of any correspondence between the tenant and the landlord or agent.

Private Sector Housing tries to respond to tenants' complaints as soon as possible. As soon as the complaint is recorded, it will be allocated to a technical officer who will contact the tenant.

There is more advice on how to deal with these problems elsewhere on this website, particularly disrepair.

If there is an emergency out of office hours and tenants are unable to contact the landlord, they can phone the council's out of hours number, which is 01634 304400. The council will do whatever it can to help but in some circumstances it may only be able to offer advice. If you are in doubt as to whether or not the council can help, please phone. Even if the council is unable to assist, it can usually refer tenants to the agency that can.

Find out more about how to make a complaint about housing.

For more information contact Private Sector Housing by telephone: 01634 333757 or by email: housing@medway.gov.uk

Write to: Private Sector Housing, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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