Citizens Advice Medway

Citizens Advice Medway offers free, confidential, impartial and independent advice on many subjects including:

• debt,
• welfare benefits,
• housing,
• domestic abuse,
• employment.

Initial access is by telephone only.

There are two Citizens Advice Bureaux (CAB) in Medway, which can be found at:

• 5A New Road Avenue
  Chatham
  Kent ME4 6BB
  Opening times (www.citizensadvice.org.uk/bureau_detail.html?serialnumber=100807)
• 46 Green Street
  Gillingham
  Kent ME7 5TJ
  Opening times (www.citizensadvice.org.uk/bureau_detail.htm?serialnumber=100845)

General help

• Monday to Friday 9.30am-3pm.
• Phone 0844 8269709.
• 24-hour automated advice line outside these times.
• Drop-in at the Chatham CAB.
• Access to an appointment service.

Chatham Self-Help Information Centre

• Monday to Friday 9.30am-3pm.
• Call at reception on the second floor for assessment only.
• Access to information kiosk.

Domestic Abuse Helpline

• Monday to Friday 9am-5pm.
• Based at the Gillingham CAB, phone 01634 576083.

Debt and Housing Helpline

• Monday to Friday 9.30am-3pm.
• Based at the Chatham CAB, phone 01634 888182 or text your name and brief details of the issue you need help with to 07913 677832.

Living Well

• Monday to Friday 8am-5pm.
• Based at the Chatham CAB, phone 01634 888199 for vulnerable people who need support to remain independent and access support services.

Specialist casework

• Monday to Friday 8am-5pm.
• Specialist debt, welfare benefits, housing, domestic abuse and employment advice are available, please phone 0844 826 9709 or drop in at the Chatham CAB, Monday to Friday 9.30am-3.30pm to speak to an advisor to arrange an appointment.

Chatham jobseekers advisory service

• Monday to Friday 9.30am-3pm.
• Help with job search and writing CVs.
• Based at the Chatham CAB.
• No appointment is necessary, call at reception on the second floor.

For further advice email advice@medwaycab.cabnet.org.uk.

For any enquiry or advice by letter, contact the Chatham CAB.

Volunteers

Every CAB is a registered charity, reliant on volunteers who make up 90 per cent of the people who staff the bureaux in Chatham and Gillingham. Their volunteer roles are as:

• advisers,
• trainee advisers,
• administrative support workers,
• receptionists,
• social policy co-ordinators,
• guidance tutors,
• session supervisors,
• mentors,
• management committee,
• advisory group members.

For further advice on volunteering, email training@medwaycab.cabnet.org.uk.

Citizens Advice Medway is registered charity number 1115644.

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