People who need services can find information on this website or at the council’s main offices, the town centre contact points as well as in local papers and radio and in the free magazine for residents, Medway Matters. You can also pay online for many services, including council tax, rent and parking fines and also complain if services are not up to your expectations.

Decisions about services are made after asking people for their views about, for example, what core values should underpin decisions and much more. Councillors make decisions about everything from refuse collection to regeneration of the area. It is their job to ensure that services are provided cost effectively, where they are needed and without discrimination. Council meetings are publicised in advance and members of the public are welcome to attend.

Working in partnership with others to tackle problems effectively and campaign is co-ordinated through the Local Strategic Partnership and set out in the community plan. Other examples of partnership working are the Children and Young People's Partnership and Community Safety Partnership (CSP).

CSP TV includes filming from around Medway with localised library footage and national campaigns and is shown on 42” plasma screens in key locations across the area. Find out more about CSP TV and community safety.

As an employer of around 7,000 people, Medway Council offers full and part-time career opportunities.

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