Complaints

Medway Council carries out an annual review of complaints that covers a number of key areas:

• complaints activity in the previous 12 months;
• a summary of complaints investigated by the Local Government Ombudsman;
• progress made in the preceding year;
• principal work areas and objectives for the forthcoming year;
• details of service monitoring and customer satisfaction surveys.

The council publishes Annual Complaints Reports which are available to download below:

• Annual Complaints Report 2008/09 (pdf 271KB)
• Annual Complaints Report 2003/04 (pdf 58KB)
• Annual Complaints Report 2004/05 (pdf 227KB)
• Annual Complaints Report to Corporate Management Team for 2006/07 (pdf 66KB)
  
  
  • Appendix A - Children's Services and Community Services (pdf 54KB)
  • Appendix B - Local Government Ombudsman’s Annual Letter (pdf 208KB)

To use these files, you will need Adobe Acrobat Reader. If you do not have this on your computer, please use our advice page.

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