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6.1
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Informal action to secure compliance with legislation includes offering advice, verbal warnings and requests for remedial action, the use of letters and the issue of written notes at the time of a visit.
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6.2
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Informal action is appropriate in the following circumstances: - non-compliance will not involve a significant risk to public health, safety, community safety, the protection of minors, the environment or cause a significant economic disadvantage to the public or business;
- the issue is not serious enough to warrant formal action;
- from past history or a risk assessment it is reasonable to assume that informal action will achieve compliance;
- the officer is confident that the matters will be corrected.
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6.3
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Even if some of the above criteria are not met, there may be circumstances in which informal action will be appropriate.
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6.4
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All written communication issued or sent to people who may be liable to receiving enforcement action will: - contain all necessary information to enable an understanding of the action required and why it is necessary;
- indicate the legal requirements contravened, the measures necessary to ensure compliance and that other means of achieving the same effect may be chosen;
- clearly indicate any recommendations of good practice to show that they are not legal requirements;
- give the name and telephone number of a contact officer.
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