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> What
is MyMedway? > Why should I register?
> How do I register with MyMedway?
> How do I Navigate through MyMedway? > Logging
in > What is a Service Request?
> How do I Track a Service Request? > How
do I manage my Account details? > What are Subscriptions?
> Information details What
is MyMedway?MyMedway is Medway Council's Customer
First service - an online facility for you to request a service from the council or subscribe to alerts. There
are two ways in which you can register with MyMedway these include a Quick registration and a Full registration. A
Quick registration requires just an email address and password, and a Full registration requires more
details such as your address, but then allows you to access more features like tracking service
requests. MyMedway
gives you continuous access to the council's services, so you can make a request at a time and a place
that is convenient to you. ^ top Why
should I Register?Registration
with MyMedway is divided into two types of account; Quick Registration
- (email address and password required) Choose quick registration if you wish
to: - Use online forms to raise service requests and let us know about
other issues
- Subscribe to email alerts and messages
- Manage your
account
Full Registration
- (full contact details including address required) Choose
full registration if you: - Do not have an email address
- Wish
to use online forms to raise service requests and let us know about other issues
- Wish
to track the progress of your service requests
- Subscribe to email alerts and messages
- Manage
your account
- Manage your other accounts such as your Council Tax when these become
available
^ top How
do I Register with MyMedway?To register for
a Quick account just provide a valid email address and password. You will then receive an email, which
contains an activation code link. Selecting this link from the email will then activate your Quick account
and log you into the MyMedway service. At a later
time you may decide that you wish to upgrade your Quick account to a Full account. In order to do this
just login to the MyMedway service, and select the upgrade account link. To
register for a Full account you will need to provide details about your address and other optional information.
We ask for this information because we have to make sure that we guarantee the security of your account.
Having supplied this information, you will be sent a letter that contains
an activation code. The letter will give full details on how you should activate your account. Once
this has been completed you will have access to all the features of the Full account. ^
top How do I
Navigate through MyMedway?MyMedway is divided
into sections. In order to access most sections you will need to have a valid account and be logged-in.
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Registration:
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This
part of the service allows you to choose the type of account and then proceed
to register
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Services:
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This
part of the service
allows you to raise a service request. Service requests
are raised by using online forms (called eForms), which are presented here. To find a form you can
use the A to Z facility or the search facility. If you have a Full account and the form you choose requires
your address, this will automatically be filled-in for you. Each service request is then sent to the
council's Customer First service and the appropriate officer is notified.
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Subscriptions:
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This
part of the service allows you to be alerted to up to date service information
that you choose to subscribe to. If you subscribe to the Medway update service we will notify you when
new features become available.
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My Account:
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This
part of the service provides a starting point for you to raise service
requests, manage your details and subscriptions. Please note that if
you change your address, telephone number etc you will need to keep this updated.
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Help:
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This
part of the service provides help on how to use the MyMedway service.
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Login/Logout:
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This
part of the service allows you to log in and use the facilities, and to log
out. We advise you to log out every time you have finished using the service, this is particularly important
if you logged in from a public access point or shared computer. To
login for a Quick registration, supply your email address and password. To
login for a Full registration, supply your User ID and password.
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top How do I
Log in?In order to use the MyMedway service
you will need to Log-in. To do this, select the following link and then supply your login credentials:
https://www.medway.gov.uk/mymedway ^
top What
is a Service Request?A 'Service Request' is
a term that relates to you telling us about something, making a payment, or requesting us to do something
for you. All service requests are made using online forms (called eForms). Once
you have made a service request the information is passed to the appropriate officer within the Council
to deal with. If you have a Full account, you are
then able to track service requests raised on MyMedway. For security reasons we do not provide the facility
to track service requests that you may have raised using the telephone, letter, email or a request made
in person at any of the council offices. ^
top How do I
Track a Service Request?If you have a full account, then most service
requests can be tracked using the MyMedway service. To do this; - Log-in
to the MyMedway service
- From the 'Your Account' page, select the 'Service Request
History' button
- Your service requests will be shown. Each request is given a unique
ID and the list will show the service request name, the date it was raised, the status of the request,
and the last time it was updated
You are then able to select individual
service requests. Selecting an individual service request shows the request in more detail and allows
you to update the request by adding a note; this will be actioned by Customer First. The next time you
come back to the request it will show any updates including any notes you have added. Each
service request has a status; this informs you at what stage the service requests are. The status descriptions
are:
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Status
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Description
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Open
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Request
is open and is awaiting processing
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Assigned
to back office
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Request has been passed to a Council officer to deal with
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In
Progress
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Request is being dealt with by Customer First
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Rejected
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Request
has been passed to a council system, and there was a problem.
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Cancelled
Booking
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A cancelled request
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Passed
to back office - closed
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Request has been passed to a Council Officer
and will not be updated
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Closed - Back
office
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Request has been passed to a Council Officer, who has resolved
it
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Closed - Front office
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Request
was resolved by Customer First
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^
top How do I
manage my Account details?Your account details
can be managed by logging-in and then selecting the 'Manage Your Details' buttons. Alternatively, selecting
the 'My Account' link from the top menu will take you to your account details. Depending
on the type of account you have you will be presented with the details you supplied. If you need to
change any of these details, enter the changes and select the 'Update' button. ^
top What
are
Subscriptions?The subscriptions service on
MyMedway is an alert service provided by the council in order to inform you of the latest news and information
according to the alerts you subscribe to. Each subscription
alert allows you to select the frequency of the alert (e.g. Monthly/Weekly) and the format of the alert
(e.g. by email or text message to your mobile phone). You are free to subscribe
to or unsubscribe from any of the alerts at any time. To
manage your subscriptions: - Log-in to the
MyMedway Service
- From the 'Your Account' page, select the 'Manage Subscriptions'
buttons. This will present all the alerts and whether or not you are subscribed to any of them.
- If
you wish to subscribe to any of the alerts, check the box next to the alert title, a check means that
you are subscribed. Alternatively, to unsubscribe remove the check.
- Select the 'Update
Subscriptions' button.
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top Information
detailsLogin
information
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Email address:
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Your Email address should be in standard format for example: myemail@myprovider.co.uk.
If you have subscribed to the council's subscription services on MyMedway,
this email address will be used to send you information you have requested.
If you change your email address please update your details on the MyMedway
website.
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User ID:
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Your User ID is the ID you choose when you register on the MyMedway website.
Please keep this short and memorable.
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Password:
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Your Password should be memorable and be between 6 and 10 characters
in length. It may contain letters and/or numbers.
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^
top Registration
Information
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Email address:
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Your Email address should be in standard format for example: myemail@myprovider.co.uk.
If you have subscribed to the council's subscription services on MyMedway,
this email address will be used to send you information you have requested.
If you change your email address please update your details on the MyMedway
website.
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User ID:
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Your User ID is the ID you choose when you register on the MyMedway website.
Please keep this short and memorable.
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Password:
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Your Password should be memorable and be between 6 and 10 characters
in length. It may contain letters and/or numbers.
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Postcode:
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Your postcode can be entered with or without a space between. For example
the following are both valid: ME24AU or ME2 4AU.
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Telephone/Fax numbers:
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Your telephone numbers including daytime, evening, mobile and fax are used
to contact regarding services you have requested or enquired about. Your mobile
number will be used to send text messages to you if you subscribe to the text
services on the MyMedway website. All numbers must contain the full dialling code and be entered without space. For example; The number 01634-333333 must be entered as 01634333333
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Answer to Security question:
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Your answer to your security question should be kept short and memorable,
and be relevant to the security question you select when registering. The answer
to the security question may be used from time to time to approve certain actions
with you.
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Activation code:
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The activation code supplied to you will either be in printed form on a letter
or sent to you electronically by email. This enables you to activate your account.
If you receive the activation code by letter please enter the code as directed.
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