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Advice agencies
Useful contacts
Black and ethnic minority organisations
Useful organisations
Hostels
National helplines
Agencies that can help in the event of domestic violence
Advice agencies
Citizens’ Advice Bureau helps people resolve their legal, money and other problems by providing free, independent and confidential advice.
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46 Green Street Gillingham Kent ME7 5TJ No appointment necessary, just call at reception.
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5A New Road Avenue Chatham Kent ME4 6BG No appointment necessary, just call at reception.
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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9.30am-1pm
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9.30am-1pm
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No service
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9.30am-1pm
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No service
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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9.30am-3pm
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2- 6pm
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9.30am-3pm
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9.30am-3pm
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9.30am-3pm
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Phone: 08701 264095 (Monday to Friday 9.30am-3pm. A 24-hour automated advice line operates outside these times, offering access to an appointment service.)
Debtline Services Phone: 01634 573525
Shelter Kent (North) Housing Aid Centre provides housing advice and information.
12–16 Ordnance Street Chatham Kent ME4 6SL
Phone: 08445 151740 or 01634 811166
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Telephone advice
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Telephone advice
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Telephone advice
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Telephone advice
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Telephone advice
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10am-1pm
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10am-1pm
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10am-1pm
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2-4.30pm
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10am-1pm
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Drop in
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Drop in
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Drop in
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Drop in
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Drop in
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10am-1pm
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2-4.30pm
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2-4.30pm
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No service
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10am-1pm
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Useful contacts
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- AddAction provides information, advice and support for those affected by substance misuse.
55 Green Street Gillingham Kent ME7 1AE Phone: 01634 326881
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- Age Concern
The Mackenney Centre Woodlands Road Gillingham Kent ME7 2BX Phone: 01634 572616
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- Caring Hands is a Christian charity, working with homeless and disadvantaged people in Medway.
New Road Avenue Chatham Kent ME4 6BA Phone: 01634 409768
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- Chatham and North Kent Victim Support helps people cope with the effects of crime.
The Old Pay Office The Historic Dockyard Chatham Kent ME4 4TE Phone: 01634 401733
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- Connexions offers information and advice for 13 to 19 year-olds.
205–217 New Road Chatham Kent ME4 4QA Phone: 01634 845936
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- Disabled Persons’ Accommodation Agency helps to match disabled people with suitably adapted properties.
312 High Street Rochester Kent ME1 1BT Phone: 01634 819922 Email: info@dpaa.co.uk
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- Equinox has specialist alcohol services.
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- Homebuy is a charitable housing association assisting people towards home ownership.
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- Medway Mediation provides free, impartial and confidential services to help people involved in disputes.
77A High Street Chatham Kent ME4 4EE Phone: 01634 832285
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- Moving Forward provides support, opportunities and choices to vulnerable young people aged 16 to 25 years.
31 Cross Street Chatham Kent ME4 4LT Phone: 01634 827772
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- Relate provides counselling, sex therapy and relationship education; supporting couples and family relationships throughout life.
The White House Riverside Chatham Kent ME4 4SL Phone: 01634 846914
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- Substance Misuse Medway provides information, advice and support for those affected by substance misuse.
4 Manor Road Chatham Kent ME4 6AG Phone: 01634 830114
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- Sure Start is a government programme to deliver the best start in life for every child.
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- The Samaritans provide confidential non-judgemental emotional support for people who are experiencing feelings of distress or despair, including those that could lead to suicide.
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- West Kent Substance Misuse provides information, advice and support for those affected by substance misuse.
Throwley House 49 Maidstone Road Chatham Kent ME4 6DP Phone: 01634 845678
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Black and Minority Ethnic Organisations
- Apna Ghar Centre
1 Kingswood Road Gillingham Kent ME7 1EA Phone: 01634 850445
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Useful organisations
- The Child Support Agency ensures parents who live apart from their children contribute financially to their upkeep by paying child maintenance.
National Helpline PO Box 55 Brierley Hill Dudley DY5 1EL Phone: 08457 133133
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- Medway Fire Safety Office
25 Watling Street Gillingham Kent ME5 7HQ Phone: 01634 283550
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Hostels
- AMAT (Ashdown Medway Accommodation Trust)
10 Chelmar Road Chatham Kent ME4 4PB Phone: 0800 6981000 or 01634 404225
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- Lifeline Support is a housing project set up to provide advice, support and training for vulnerable adults aged between 18 and 65 years.
2A Batchelor Street Chatham Kent ME4 4BJ Phone: 01634 818116
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- Medway Cyrenians is a hostel service providing housing-related support to single homeless people aged over 16 years.
16–20 Pier Road Gillingham Kent ME7 1RJ Phone: 01634 573480
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- Nightstop is emergency overnight accommodation for people under 25 years old.
URC High Street Sittingbourne Kent ME10 4AJ Phone: 01795 470781, 471339 or 429716
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- Quays (hostel service)
Crown Key Lane Sittingbourne Kent ME10 3JN Phone: 01795 471376
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National helplines
- Asylum Aid (advice helpline open Monday 2-4.30pm and Thursday 10am-12.30pm)
Phone: 0207 354 9264 www.asylumaid.org.uk
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- Benefit Enquiry Line (advice on social security benefits)
Phone: 0800 882200 Textphone: 0800 243355
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- Carers UK (carers’ helpline)
Phone: 0808 808 7777
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- Childline (free 24-hour helpline)
Phone: 0800 1111
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- Drinkline (individual help and advice)
Phone: 0800 917 8282
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- Help the Aged SeniorLine (advice and information service)
Phone: 0808 800 6565
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- National Missing Persons’ Helpine (open 24 hours)
Phone: 0500 700 700
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- NHS Direct (online health information and self-help guide, as well as a phone number which is open 24 hours)
Phone: 0845 4647 www.nhsdirect.nhs.uk
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- NSPCC Child Protection helpline (free 24-hour)
Phone: 0808 800 5000
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- Release (information about drugs, the law and human rights)
Phone: 0845 4500 215 www.release.org.uk
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- Runaway Helpline (free 24-hour help for people aged 17 years and under)
Phone: 0808 800 7070
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- Samaritans (free 24-hour support-line)
Phone: 08457 909090
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- Shelter (free housing advice helpline, open 8am to midnight)
Phone: 0808 800 4444
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- Talk, Don’t Walk (provides support, advice and guidance to young people who have run away, or are thinking of running away)
Phone: 0800 085 2136
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- Veterans’ Agency (a Ministry of Defence agency that offers help to those who have left the armed services)
Open Monday-Thursday, 8.15am-5.15pm and Friday 8.15am-4.30pm. Phone: 0800 169 2277 Textphone: 0800 169 3458 www.veterans-uk.info/index.html
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Domestic violence
In an emergency you should call the police on 999.
- 24-hour Domestic Abuse Helpine
Phone: 0808 2000 247
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- Child Protection Unit Kent police (Medway)
Phone: 01634 792320
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- Domestic Abuse Office Kent police (Medway)
Phone: 01634 792306
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- Dove Project 24-hour Helpline
Phone: 0170 230 0006
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- Mankind
Phone: 0127 351 0447
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- Victim Support
Phone: 01634 401733
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- Women’s Support Service
Phone: 01622 761146
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