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Independent advice

up arrow : go up one level Housing

Advice agencies

Useful contacts

Black and ethnic minority organisations

Useful organisations

Hostels

National helplines

Agencies that can help in the event of domestic  violence


  

Advice agencies


Citizens’ Advice Bureau helps people resolve their legal, money and other problems by providing free, independent and confidential advice.

46 Green Street
Gillingham
Kent ME7 5TJ

No appointment necessary, just call at reception.

5A New Road Avenue
Chatham
Kent ME4 6BG

No appointment necessary, just call at reception.

Monday Tuesday Wednesday Thursday Friday
9.30am-1pm 9.30am-1pm No service 9.30am-1pm No service
Monday Tuesday Wednesday Thursday Friday
9.30am-3pm 2- 6pm 9.30am-3pm 9.30am-3pm 9.30am-3pm

Phone: 08701 264095 (Monday to Friday 9.30am-3pm. A 24-hour automated advice line operates outside these times, offering access to an appointment service.)


Debtline Services
Phone: 01634 573525


Shelter Kent (North) Housing Aid Centre provides housing advice and information.

12–16 Ordnance Street
Chatham
Kent ME4 6SL

Phone: 08445 151740 or 01634 811166

Monday Tuesday Wednesday Thursday Friday
Telephone advice Telephone advice Telephone advice Telephone advice Telephone advice
10am-1pm 10am-1pm 10am-1pm 2-4.30pm 10am-1pm
Drop in Drop in Drop in Drop in Drop in
10am-1pm 2-4.30pm 2-4.30pm No service 10am-1pm


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Useful contacts


  • AddAction provides information, advice and support for those affected by substance misuse.
    55 Green Street
    Gillingham
    Kent ME7 1AE
    Phone: 01634 326881
  • Age Concern
    The Mackenney Centre
    Woodlands Road
    Gillingham
    Kent ME7 2BX
    Phone: 01634 572616
  • Caring Hands is a Christian charity, working with homeless and disadvantaged people in Medway.
    New Road Avenue
    Chatham
    Kent ME4 6BA
    Phone: 01634 409768
  • Chatham and North Kent Victim Support helps people cope with the effects of crime.
    The Old Pay Office
    The Historic Dockyard
    Chatham
    Kent ME4 4TE
    Phone: 01634 401733
  • Connexions offers information and advice for 13 to 19 year-olds.
    205–217 New Road
    Chatham
    Kent ME4 4QA
    Phone: 01634 845936
  • Disabled Persons’ Accommodation Agency helps to match disabled people with suitably adapted properties.
    312 High Street
    Rochester
    Kent ME1 1BT
    Phone: 01634 819922
    Email:
    info@dpaa.co.uk
  • Equinox has specialist alcohol services.
  • Homebuy is a charitable housing association assisting people towards home ownership.
  • Medway Mediation provides free, impartial and confidential services to help people involved in disputes.
    77A High Street
    Chatham
    Kent ME4 4EE
    Phone: 01634 832285
  • Moving Forward provides support, opportunities and choices to vulnerable young people aged 16 to 25 years.
    31 Cross Street
    Chatham
    Kent ME4 4LT
    Phone: 01634 827772
  • Relate provides counselling, sex therapy and relationship education; supporting couples and family relationships throughout life.
    The White House
    Riverside
    Chatham
    Kent ME4 4SL
    Phone: 01634 846914
  • Substance Misuse Medway provides information, advice and support for those affected by substance misuse.
    4 Manor Road
    Chatham
    Kent ME4 6AG
    Phone: 01634 830114
  • Sure Start is a government programme to deliver the best start in life for every child.
  • The Samaritans provide confidential non-judgemental emotional support for people who are experiencing feelings of distress or despair, including those that could lead to suicide.
  • West Kent Substance Misuse provides information, advice and support for those affected by substance misuse.
    Throwley House
    49 Maidstone Road
    Chatham
    Kent ME4 6DP
    Phone: 01634 845678


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Black and Minority Ethnic Organisations

  • Apna Ghar Centre
    1 Kingswood Road
    Gillingham
    Kent ME7 1EA
    Phone: 01634 850445
 


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Useful organisations


  • The Child Support Agency ensures parents who live apart from their children contribute financially to their upkeep by paying child maintenance.
    National Helpline
    PO Box 55
    Brierley Hill
    Dudley
    DY5 1EL
    Phone: 08457 133133
  • Medway Fire Safety Office
    25 Watling Street
    Gillingham
    Kent ME5 7HQ
    Phone: 01634 283550


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Hostels


  • AMAT (Ashdown Medway Accommodation Trust)
    10 Chelmar Road
    Chatham
    Kent ME4 4PB
    Phone: 0800 6981000 or 01634 404225
  • Lifeline Support is a housing project set up to provide advice, support and training for vulnerable adults aged between 18 and 65 years.
    2A Batchelor Street
    Chatham
    Kent ME4 4BJ
    Phone: 01634 818116
  • Medway Cyrenians is a hostel service providing housing-related support to single homeless people aged over 16 years.
    16–20 Pier Road
    Gillingham
    Kent ME7 1RJ
    Phone: 01634 573480
  • Nightstop is emergency overnight accommodation for people under 25 years old.
    URC
    High Street
    Sittingbourne
    Kent ME10 4AJ
    Phone: 01795 470781, 471339 or 429716
  • Quays (hostel service)
    Crown Key Lane
    Sittingbourne
    Kent ME10 3JN
    Phone: 01795 471376
 


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National helplines


  • Asylum Aid (advice helpline open Monday 2-4.30pm and Thursday 10am-12.30pm)
    Phone: 0207 354 9264
    www.asylumaid.org.uk
  • Benefit Enquiry Line (advice on social security benefits)
    Phone: 0800 882200
    Textphone: 0800 243355
  • Carers UK (carers’ helpline)
    Phone: 0808 808 7777
  • Childline (free 24-hour helpline)
    Phone: 0800 1111
  • Drinkline (individual help and advice)
    Phone: 0800 917 8282
  • Help the Aged SeniorLine (advice and information service)
    Phone: 0808 800 6565
  • National Missing Persons’ Helpine (open 24 hours)
    Phone: 0500 700 700
  • NHS Direct (online health information and self-help guide, as well as a phone number which is open 24 hours)
    Phone: 0845 4647
    www.nhsdirect.nhs.uk
  • NSPCC Child Protection helpline (free 24-hour)
    Phone: 0808 800 5000
  • Release (information about drugs, the law and human rights)
    Phone: 0845 4500 215
    www.release.org.uk
  • Runaway Helpline (free 24-hour help for people aged 17 years and under)
    Phone: 0808 800 7070
  • Samaritans (free 24-hour support-line)
    Phone: 08457 909090
  • Shelter (free housing advice helpline, open 8am to midnight)
    Phone: 0808 800 4444
  • Talk, Don’t Walk (provides support, advice and guidance to young people who have run away, or are thinking of running away)
    Phone: 0800 085 2136
  • Veterans’ Agency (a Ministry of Defence agency that offers help to those who have left the armed services)
    Open Monday-Thursday, 8.15am-5.15pm and Friday 8.15am-4.30pm.
    Phone: 0800 169 2277
    Textphone: 0800 169 3458
    www.veterans-uk.info/index.html

 


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Domestic violence


In an emergency you should call the police on 999.


  • 24-hour Domestic Abuse Helpine
    Phone: 0808 2000 247
  • Child Protection Unit Kent police (Medway)
    Phone: 01634 792320
  • Domestic Abuse Office Kent police (Medway)
    Phone: 01634 792306
  • Dove Project 24-hour Helpline
    Phone: 0170 230 0006
  • Mankind
    Phone: 0127 351 0447
  • Victim Support
    Phone: 01634 401733
  • Women’s Support Service
    Phone: 01622 761146
   

For further information contact:
email icon Email : info@medway.gov.uk
Telephone icon Telephone : 01634 306000
Mail icon Write to : Medway Council
Gun Wharf
Dock Road
Chatham
Kent ME4 4TR
Minicom icon Minicom :

01634 333111


Related A-Z index
Housing complaints | Homelessness Strategy | Corporate Enforcement Policy | Scope | Enforcement Forum | Strategic aims of the council | Statement of policy | Informal action | Planning and building control notices | Improvement notices | Prohibition notices | Suspension notices | Formal cautions | Administrative penalties | Prosecutions | Revocation | Advisory services | Information for trainees | Supporting People strategy 2005-2010 | Medway Supporting People strategy executive summary | all related items »

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