Adults

Services for adults with social care needs

Medway Council tries to enable people to live as independently as possible. Its Children and Adults - Caring and Learning Directorate pays for and provides a wide range of social care services for adults who are unable to provide these services for themselves. Due to limited resources, services are targeted at those people who are in greatest need and who meet the eligibility criteria.

Adults for whom the council can provide services will fall into one or more of the following categories:

• older people;

people with learning disabilities (www.valuingmedwaypeople.org.uk);

• people who are blind or partially sighted;
• people who are deaf or hard of hearing;
• people with other physical disabilities;
• people with mental health problems;
• people who misuse substances;
• people affected by HIV/AIDS;
• people who are terminally ill;
• carers.

The council provides a wide range of services to meet the needs of people in the community who are eligible to receive them. These services include:

• community care;
• residential care and nursing home places;
• respite care;
• day care;
• occupational therapy assessments and supplying aids and adaptations;
• protecting vulnerable adults;
• support at home.

If you need to make a referral or need general information about social services for adults, please use the contact details below.

Access to social sevices records

The Children and Adults - Caring and Learning Directorate will keep records about people who receive a service from it. These records could be stored on paper, on computer or on both. This information is confidential and is only seen by professionals and staff involved in each case. The law gives you the right to ask to see the information the council holds about you.

Normal office hours are:

• Monday - Thursday, 8.30am–5.15pm,
• Friday, 8.30am-4.45pm

If an emergency happens at any other time, please contact a duty social worker on the 24-hour emergency contact number below.

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