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Children and young people

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Help and advice for families, children and young people

Comprehensive multi-agency service information is available on Medway's Family Information Service database (www.medwayfisd.com/).

If you need to make a referral or require general information about services for families and children, please contact an access and information officer using the details below.

If you have a social worker or care manager, please contact them using their direct dial number. If you do not have this number, phone the council on the number below and ask for your social worker or care manager by name.

Normal office hours are:

  • Monday - Thursday 8.30am – 5.15pm
  • Friday 8.30am - 4.45pm

In the event of an emergency occurring at any other time, contact a duty social worker on the 24-hour emergency contact number below.

Logo: Medway Family Information Service

For further information contact:
email icon Email : ss.access&info@medway.gov.uk
Telephone icon Telephone : 01634 334466
24 hour emergency 0845 7626777
Mail icon Write to :

Adults and Children's Services Team
Customer First
Gun Wharf
Dock Road
Chatham
Kent ME4 4TR

Minicom icon Minicom : 01634 333111
24 hour emergency 01233 898504

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