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Complaints, compliments and comments

Photo of someone writing a letter of complaint

We want to hear from you if you are pleased with our services, or if you think we could improve.

Send us a complaint, compliment or comment

We are committed to maintaining excellent standards of customer service. However, there may be times when you feel unhappy with the service you receive or you may want to make a suggestion about how the council can improve it.

Read our customer charter (pdf 1,480KB) for more information on how we aim to provide excellent standards. The document also includes the full detail of our complaints procedure.

The Local Government Ombudsmen are part of an independent national service that investigates complaints against councils. You can complain to the Ombudsman at any time but they will expect you to have tried to resolve matters through the council's complaints procedure first.