Go to navigation

Help using this website

Our website is intended to make finding information about services provided by Medway Council, its partners and central government straightforward and logical. It is designed to allow you to find information and complete tasks quickly and easily. 

Finding your way around

You can find information on this website using several methods:

Browse using the right-hand navigation. Each section will expand as you click on the tabs. 

  • I am – we have grouped together information for various types of people
  • I want to – some popular tasks requested by customers listed so you can find them quickly and easily
  • Find my nearest – find services by location or enter your postcode for a more personal search
  • What we do – a list of the services the council offers grouped by topic
  • A-Z of services - if you know exactly what service you are looking for

You can also find your way around using the search box in the top right corner of the website. Type in your search phrase or keywords and press ‘enter’ or click the magnifying glass icon. Alternatively, click the magnifying glass to access a dedicated site search page.

You can also navigate links at the top of the page, which provide quick access back to Home, Pay, Apply, Report, Contact Us and other Popular pages. 

Content pages provide a "breadcrumb trail" of links to all levels of the hierarchy above your current page location. This allows you to click back up the chain of pages if required.

At the bottom of every page you can access website information and contact details. A link to the site map can be found here which lists the principal levels of navigation for the whole site.

Remember that you can always get back to the home page by clicking Home at the top of the page or by clicking on the council logo. 

Useful tools

Rate this page

Tell us and other customers what you think of our pages. It is a way of both having your say on the quality of the website to help others, and giving us feedback so we can improve the page. Simply click on star 1 if you think the page is poor or click on star 5 if you think the page is really useful.

My Quick Links

If you visit this website regularly to complete specific tasks you can add your frequently visited pages as ‘Quick Links’ so that they are available on the website home page the next time you visit.  Find out more on our Quick Links page.

Send this page to a friend

A quick tool to send an email to a friend that contains the information on that page.  Simply fill in the form and your friend will be sent the page.

Social media

Medway Council invites communication through social media.  We tweet regularly about what we are doing (Twitter) and we have a number of Facebook profiles which serve as mini discussion groups.  You can see our latest tweets at the bottom of the page and you can also access all of our social media profiles. 

If you sign up to our social media sites (for example ‘follow’ us on Twitter or ‘like’ our pages on Facebook) then the information we publish will start to display on your profile, meaning you can access Medway Council information without needing to visit the website. All of these sites are free to use but do require you to register.

Share through social bookmarking links - at the bottom of each content page are links to assorted 'social bookmarking' websites. These sites allow you to store, tag and share links across the Internet. You can share these links both with friends and people with similar interests. You can also access your links from any computer you happen to be using.

If you come across a page on our site that you find interesting and want to save for future reference or share it with other people, simply click on one of these links to add to your list.

All of these sites are free to use but do require you to register. Once you have registered you can begin bookmarking. Each of the sites works slightly differently so use the links below to find out which service best suits your needs.

Accessibility

Information on accessibility is available here. 

The design of the website

This website was designed in 2010 based on our customers feedback.

Still need help?

If you're experiencing difficulties with the website, please do get in touch. You can email us at webeditor@medway.gov.uk and we will respond to your query as quickly as possible. 

 

Send this page to a friend: Send

Send a link to the Help using this website page to a friend

  4. Please answer the question below to ensure your form gets through safely to Medway Council. It is to verify that you are a real person and not an automated internet spam programme.