Skip navigation to main content Help & Accessibility | Text only | Print this page | Visit Medway Council's website
Mixit logo
Medway Council's website for young people in Medway
Get in touch

Email: mixit@medway.gov.uk

Phone: 01634 306000

Text: 07739657073
start message with ypinfo

You are here:

When things go wrong

Whatever the problem is, your university will usually have someone who can help. Whether it’s money issues or getting lost – there’s help out there!

Getting lost – it’s inevitable that you will get lost at some point in the first few weeks. Universities take on thousands of students so they’re big places. In your induction pack there will normally be a map of campus. It’s worthwhile keeping this on you for the first few days. Also, look out for signposts, most universities have signs to the major buildings on campus – library, students’ union etc. Remember, every new student will be in the same position as you during the first few weeks, so don’t be afraid to ask someone for help! After a few weeks you’ll know it all like the back of your hand.


Homesickness – another emotion that a lot of new students might be feeling if they have left home. Some people find it helps if they keep in touch with their family and friends from home on a regular basis, but other people find it easier if they don’t speak because it upsets them more. It’s whatever will work best for you.

Photos can help cheer you up and remind you of good times. But, the best thing is to try and take your mind off things. If you go out and make friends you won’t think about home so much and once you’ve got a good group of friends you’ll feel less homesick.


Making friends – this is a big part of university life, but it’s something that a lot of people dread. The first thing to do is try and make friends with the people that you’re living with – you’re going to be with them for at least the next year. Try and find things you have in common. It may feel awkward at first, but you’re not going to be best friends straight away – it takes time.

“I sat on my bed and cried down the phone to my family because it was November and I still hadn’t made any proper friends. I made my mind up that I wanted to go home. University wasn’t for me. The thing is they don’t tell you what to do in the induction pack if you want to leave – so I didn’t know how! Anyway a few weeks passed and I was still there and still miserable when I randomly bumped into some girls in the corridor. We got chatting and we arranged to get together the next day. It’s now five years on and we’re still best friends”

It may take a few months until you find people that you get on with. But don’t give up.

If you’re having trouble, try joining a society. You’ll have a head start if you’re with people who have similar interests. Societies often arrange nights out and meetings etc so you’ll already have some things to look forward to and chances to speak to people. The good thing is that universities have so many societies that there must be something that you’re interested in. And, if there’s not, there’s nothing stopping you from setting one up!


Money issues – So, for the first time ever, your bank account has £1,000+ in it. The only decision to make is whether to hit the pubs or the shops! Don’t be tempted to spend it all straight away though. Who ever heard of a rich student?! That’s because you’ll need most of your loan for living – bills, rent, food, textbooks etc. If you’ve not lived away from home before you might get a nasty surprise at how much it actually costs.

If you’re struggling, your university will have a financial support office where you’ll be able to get some advice. You could also check out the Student Finance Direct website for more help.