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People who qualify for a bus pass

If you're an older person

As an older passenger, you may be entitled to get concessionary or free travel on public transport. Concessionary travel means you pay a reduced fare. The older person bus pass page on the Citizens Advice website helps you decide if you are entitled to lower cost or free travel and explains how you can claim concessionary fares.

If you're disabled

As a disabled passenger, you may be entitled to get concessionary or free travel on public transport.
The Disabled passenger page on the Citizens Advice website helps you decide if you are entitled and explains how you can claim concessionary fares.

Find out what proof of disability we require (pdf 30KB).

Apply for a bus pass

Apply, renew or change your address

Apply, renew or change your address

If you need a companion with you

If you have difficulty travelling by yourself, you can apply for a companion pass which makes it possible for someone to travel free of charge on the bus with you. However, please note that:

  • free travel for the companion is now available for journeys which start in the both the Medway Council and Kent County Council areas. The pass holder can travel anywhere in England within the times allowed, but Medway Council cannot guarantee free travel for the companion outside of Kent.
  • The pass holder will need to provide evidence of why they depend on someone travelling with them and the issue of these passes is at the discretion of the council.

Important information about timescales when applying/renewing bus passes:

  • Please note the expiry date of your bus pass, as it is the passholder's responsibility to renew the pass.
  • You can renew up to 8 weeks before expiry but please allow 28 days for applications to be processed once we have received the completed application and all supporting evidence.
  • Your new pass will not be sent until a week before the old one expires.

National Fraud Initiative

Medway Council as an authority is required [by law] to protect the public funds it administers. It may share information provided to it with other bodies responsible for; auditing, or administering public funds, or where undertaking a public function, in order to prevent and detect fraud.

The Cabinet Office is responsible for carrying out data matching exercises.

Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information. Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it may indicate that there is an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.

We participate in the Cabinet Office’s National Fraud Initiative: a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to the Minister for the Cabinet Office for matching for each exercise, as detailed here.

The use of data by the Cabinet Office in a data matching exercise is carried out with statutory authority under Part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under the Data Protection Act 1998.

Data matching by the Cabinet Office is subject to a Code of Practice.

View further information on the Cabinet Office’s legal powers and the reasons why it matches particular information. For further information on data matching at this authority contact james.larkin@medway.gov.uk