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Chatham Waterfront Bus Station

With it's modern, coherent design, Chatham Waterfront Bus Station presents a welcoming reception to the bustling heart of Medway.

Bus services run from the station seven days a week serving destinations across Medway and Kent.

There are four platforms labelled A, B, C and D, each with a number of individual stops on them. Every stop has an electronic display showing timetabled information and also real time information for services.

For information on bus services visit the Travel Information Centre which is located on Platform A. It is open from 8am to 6pm, Monday to Friday, and 9am to 5pm on Saturdays. It is closed on Sundays and Bank Holidays.

New look crossing points in Chatham Waterfront Bus Station

The previous road markings on the crossing points didn't conform to the sCrossing points - Chatham Bus stationtandards and features such as beacons, generally associated with zebra crossings. There was confusion as to what type of crossings they were and what drivers and pedestrians using them should expect.

By removing the markings but retaining the existing crossing points this confusion has been removed. The new block paving has been laid in with two different colours and in a specific pattern to make them more conspicuous.

In addition to the above, the approach visibility to some of the crossings has been improved via an extension of the platform into the highway and a lowering of the Paddock wall by the crossing point entrance.

All drivers within the bus station must follow a Code of Conduct that, amongst other things, limits speed and clearly states that crossing points must be respected at all times.

 

Changes to bus ticket sales

We were advised by Arriva that as of 26 May 2017 they will no longer be selling tickets for their services from the Chatham Waterfront Bus Station Information Centre.

Following discussions with Arriva, a weekly discounted season ticket of £13.30 will be available to Medway Youth Card holders via Arriva’s M Ticket app.

To get the discount, Medway Youth Passholders will need to visit the Travel Information Centre in Chatham Waterfront Bus Station and show their pass. A promo code will be issued by the Information Centre staff.

Then passholders will need to go on to the Arriva M Ticket app and follow these steps:

  • If not already registered on the app new users have to register their details, including name, email, mobile number and postcode
  • A debit or credit card is needed to purchase tickets
  • When purchasing a ticket on the app, please select a Medway Adult weekly ticket
  • Then the promo code is entered at this stage. This will reduce the cost of the ticket from £20.80 to £13.30 - a discount of £7.50
  • The ticket will then be sent to your phone
  • The ticket can be bought on an M Ticket app (on, say, a child’s phone) or bought via an M Ticket App on another phone (for example a parent) and then pushed to the other phone
  • When boarding the bus please show the ticket on screen and the Medway Youth Pass so the driver can check eligibility.

Please download the full information here.

Children travelling outside Arriva Medway area

For Medway resident children travelling from Medway to a school outside Medway (such as Gravesend or Maidstone) a South East area ticket will be required. Select Kent & Surrey > South East zone and select Child. Select a child weekly ticket. The promotion code will reduce the cost for SouthEast Child weekly from £22.80 to £20. Compared to a South East adult weekly ticket of £30.80 this represents a saving of 36%.

Please download the full information here.

For more information on the M Ticket application please visit

https://www.arrivabus.co.uk/bus-tickets/m-ticket/ or call 0844 800 4411

Coaches

Coaches visiting Chatham Town Centre and the theatres are required to pre-book their visit at least 48 hours in advance if they wish to enter Chatham Bus Station. Coaches are only permitted to drop-off and collect passengers at bus stop D19 on Waterfront Way. No parking is allowed. Coaches must park at the Acorn Wharf coach park in Rochester. For more details and to book, download Chatham Town Centre coach drop off/pick up arrangements (pdf 549KB).

Connected Kent and Medway Smartcard

The Connected Kent and Medway Smartcard is a new way to pay for travel on certain buses instead of cash. Find out more and apply for a card.

Discovery Ticket

Find out about the new Discovery Bus Ticket which will give you and your family unlimited travel across Medway, Kent and the South of England.