Are we getting it right?
Medway Council is committed to ensuring that local standards of accommodation and service are high. If you have a problem, please raise the matter with the proprietor where you are staying as soon as possible after the problem arises.
If you are dissatisfied with the response you receive, you should write to the organisation that has inspected and provided the grading for the establishment. The address to which complaint letters should be sent for most of Medway's graded accommodation is:
Please also send a copy of the letter to the Principal Tourism Development Officer at Medway Council's Visitor Information Centre, who will investigate the complaint and if necessary, refer the matter to colleagues in the council who deal with environmental health or trading standards issues, so that they can make further investigations. If three or more complaints made about any of the accommodation promoted by Medway Council within 12 months are upheld, the council reserves the right to remove the accommodation provider from its list and any other Medway Council tourism marketing publications.
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