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Medway Council parking service manages the provision of off-street and on-street parking, as well as areas where parking is prohibited in the interests of safety, the free flow of traffic and residential and visitor amenity.

Report a parking problem, such as misuse of permit, illegal parking, enforcement problem

The parking service also deals with issuing:

The service is responsible for enforcing parking restrictions and employs civil enforcement officers to do this, including:

  • council car parks
  • on-street pay and display areas
  • single and double yellow lines
  • disabled bay misuse, providing it is covered by the Road Traffic Act 1991 or the Traffic Management Act 2004
  • residential permit areas
  • school parking restrictions
  • bus lane and bus stop enforcement.

PATROL annual accounts

The council is a member of the Parking and Traffic Regulations Outside London (PATROL) Adjudication Joint Committee. The Joint Committee publishes an Annual Statement of Accounts which is subject to External Audit and for details about arrangements for 2010/11 please visit the PATROL website.


The car parks are patrolled to prevent access ways being obstructed. There is closed circuit television (CCTV) coverage and high quality lighting to provide a safe environment. In the multi-storey car parks, the parking service also makes sure that the ticket machines are filled and provide a 24-hour call-out facility in case the barriers fail to operate properly. If you notice a light out in a car park, please phone Customer First who will pass the fault on to the relevant person.

If you wish to see the CCTV footage and your request relates to an incident involving theft or damage, please contact the police.

School Parking Enforcement

We work closely with the Safer Journeys Team to help reduce the number of cars outside of school gates by ensuring the enforcement of the schools' yellow keep clear markings/zigzag lines.

In addition we attend community events, support activity like the zigzag banner campaign and visit schools to help with promoting road safety messages and active travel schemes, such as the walking bus and park and stride.