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Penalty Charge Notices (parking fines)

How to pay a Penalty Charge Notice (PCN) and how to appeal against it

Penalty Charge Notices (PCNs), or parking fines, are issued when a driver parks a vehicle in contravention of the regulations. If you receive a PCN, it will include a description of the contravention.

Pay a parking fine

Paying online

To pay your parking fine online, please select Penalty Charge Notice on the Payment Details dropdown menu. The PCN must be paid within 28 days of the date on which it is served. If payment is received within 14 days, a reduced sum of £35 or £25 will be accepted, depending on the severity of the contravention.

If you have never paid online before, please go to the online payments page first.

Paying by post, in person or by phone

If you wish to pay by post, please use the envelope provided. You can also pay in person at Civic Centre, Annexe B, Strood, Kent, ME2 4AU or by credit or debit card using our 24-hour automated service on 01634 334477.

Medway Council accepts payment by credit or debit card, postal order, cash and cheque. Please make all cheques payable to Medway Council. The PCN number on the parking ticket must be quoted when making payment.

Appeal against a PCN

If you think you have grounds for appeal, you should write to the address at the foot of this page within 14 days. You can also complete the online form or send an email to the address below (first appeals only). You can also appeal via email to parking@medway.gov.uk. If you appeal by email, you will receive a response within 10 working days.

The council will review your case and advise you whether the PCN will be enforced. If this is the case and your appeal was received within 14 days of the date of issue, a further 14 days will be allowed for you to pay the PCN at the discounted rate.

If the PCN is not cancelled and remains unpaid, the registered owner of the vehicle involved will be sent a Notice to Owner after 28 days. This will give further details of the council's appeal process.

The council's Representation Section will consider each case on its own merits. Appeals must be genuine and supported by reasonable evidence. If your appeal is unsuccessful, you will have to pay the PCN at the full rate.

If the council rejects your appeal, you will still have the opportunity to appeal to an independent adjudicator, the Traffic Penalty Tribunal. Details of how to do this will be provided with the letter rejecting the appeal.

Paying a CCTV Postal PCN

The PCN must be paid within 28 days of the date on which it is served. If payment is received within 21 days, a reduced sum of £35 will be accepted.

You can make payment by post, using the envelope provided, or in person at Civic Centre, Annexe B, Strood, Kent, ME2 4AU.

Medway Council accepts payment by credit or debit card, postal order, cash and cheque. Please make all cheques payable to Medway Council. The PCN number on the parking ticket must be quoted when making payment. You can also pay by credit or debit card using our 24-hour automated service on 01634 334477 or via our online payments facility.

Appealing a CCTV Postal PCN

If you think you have grounds for appeal, you should write to the address at the foot of this page or complete the form sent to you within 28 days. Alternatively, you can either complete the online form or send an email to the address below.

The council will review your case and advise you whether the PCN will be enforced. If this is the case and your appeal was received within 21 days from the date of issue, a further 21 days will be allowed for you to pay the PCN at the discounted rate.

Alternatively if your appeal is received after 21 days, but before 28 days, from the date of issue, the PCN remains outstanding at the full charge.

The council's Representation Section will consider each case on its own merits. Appeals must be genuine and supported by reasonable evidence.

If the council rejects your appeal, you have the opportunity to appeal to an independent adjudicator, the Traffic Penalty Tribunal. Details of how to do this will be provided with the letter rejecting the appeal.

Representations received outside the period of 28 days beginning with the date of issue of the PCN will be disregarded.

Paying a Bus Lane PCN

The PCN must be paid within 28 days of the date on which it is served. If payment is received within 14 days, a reduced sum of £30 will be accepted.

You can make payment by post, using the envelope provided, or in person at Civic Centre, Annexe B, Strood, Kent ME2 4AU.

Medway Council accepts payment by credit or debit cars, postal order, cash and cheque. Please make all cheques payable to Medway Council. The PCN number on the parking ticket must be quoted which making payment. You can also pay by Credit or Debit cad using our 24 hour automated service on 01634 334477 or via our online payments facility.

Appealing a Bus Lane PCN

If you think you have grounds for appeal, you should write to the address at the foot of this page or complete the form sent to you within 28 days. Alternatively, you can either complete the online form or send an email to the address below.

The council will review your case and advise you whether the bus lane PCN will be enforced. If this is the case and your appeal was received within 14 days from the date of issue, a further 14 days will be allowed for you to pay the PCN at the discounted rate.

Alternatively, if your appeal is received after 14 days, but before 28 days, from the date of issue, the PCN remains outstanding at the full charge.

The council’s Representation Section will consider each case on its own merits. Appeals must be genuine and supported by reasonable evidence.

If the council rejects your appeal, you have the opportunity to appeal to an independence adjudicator, the Traffic Penalty Tribunal. Details of how to do this will be provided with the letter rejecting the appeal.

Representations received outside the period of 28 days beginning with the date of issue of the PCN will be disregarded.

Avoiding a PCN

  • When purchasing a ticket on street or in a car park, always make sure you buy enough time to get the shopping done or have your meeting and get back to the car.
  • Make sure you display your parking ticket the correct side up.
  • Don’t park on double yellow lines unless you are loading or unloading. Civil Enforcement Officers will observe vehicles to ensure that loading or unloading is evident.
  • Do not park on single yellow lines during restricted hours unless you are loading or unloading. There should be a sign nearby which tells you when the restriction is in force.
  • Park wholly within a marked bay. Taking up more than one bay is frustrating for other drivers trying to find a space and will result in receiving a penalty charge.
  • Keep some loose change to purchase a pay and display ticket. Don’t risk going for change and leaving your car in a pay and display area without displaying a valid ticket.
  • Do not park in bays designated for other users such as bus stops, taxi ranks or disabled bays.
  • If you’re a blue badge holder, please ensure that your badge is displayed photograph down so that the expiry date can easily be seen and set the clock at your arrival time. Disabled drivers should also not park in areas designated for other users.

 

For more information contact Parking Services by telephone: 01634 332266 or by email: parking@medway.gov.uk

Write to: Parking Services, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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