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Penalty Charge Notices (parking fines)

How to pay a Penalty Charge Notice (PCN) and how to appeal against it

Penalty Charge Notices (PCNs), or parking fines, are issued when a driver parks or drives a vehicle in breach of the regulations. If you receive a PCN, it will include a description of the breach.

You are able to view the evidence obtained at the time of a breach online by entering the PCN reference number (beginning MW) and your Vehicle Registration Mark (VRM). You will also have the option to appeal your PCN online and full details of how to do so are given below. Please allow 24 hours from the date of issue before viewing the evidence or submitting an online appeal.

Pay a Penalty Charge Notice issued by a Civil Enforcement Officer

Paying online

To pay your parking fine online, please select Penalty Charge Notice on the Payment Details dropdown menu. The PCN must be paid within 28 days of the date on which it is served. If payment is received within 14 days, a reduced sum of £35 or £25 will be accepted, depending on the severity of the contravention.

If you have never paid online before, please go to the online payments page first for more information.

Paying by post, in person or by phone

If you wish to pay by post, please use the envelope provided. You can also pay in person at Civic Centre, Annexe B, Strood, Kent, ME2 2AU

Or by credit or debit card using our 24-hour automated service on 01634 334477.

Medway Council accepts payment by credit or debit card, postal order, cash and cheque. Please make all cheques payable to Medway Council. The PCN number on the parking ticket must be quoted when making payment.

Please note you cannot pay for your notice if you have received a warrant - you must pay the bailiff company directly.

Challenge a PCN issued by a Civil Enforcement Officer

If you receive a Penalty Charge Notice that you feel is unfair, you can challenge it. All challenges must be made in writing and your PCN reference number must be clearly displayed on all documentation. 

You can send an email to parking@medway.gov.uk or submit an online informal challenge by entering your PCN number and Vehicle Registration number, and selecting the option to ‘Appeal’.

Please note: Attachments cannot be submitted via the online system. If you wish to submit additional evidence to support your appeal (for example, a copy of your pay and display ticket) please forward to us via post or using the parking@medway.gov.uk email address.

The council will review your case and advise you whether the PCN will be enforced. If this is the case and your appeal was received within 14 days of the date of issue, a further 14 days will be allowed for you to pay the PCN at the discounted rate.

If the PCN is not cancelled and remains unpaid, the registered owner of the vehicle involved will be sent a Notice to Owner after 28 days. Following the issue of a Notice to Owner you will be able to detail your formal representation on the form provide or submit an online formal representation. You will need to enter your PCN number, Vehicle Registration number and the pin number detailed on the top left hand corner of your Notice to Owner.  Further details of the council's appeal process will be given on the form.

The council's Representation Section will consider each case on its own merits. Appeals must be genuine and supported by reasonable evidence. If your appeal is unsuccessful, you will now have to pay the PCN at the full rate.

If the council rejects your appeal, you will still have the opportunity to appeal to an independent adjudicator, the Traffic Penalty Tribunal. Details of how to do this will be provided with the letter rejecting the appeal.

Pay a postal Penalty Charge Notice issued by CCTV

Paying online

To pay your parking fine online please select Penalty Charge Notice on the Payment Details dropdown menu.  The PCN must be paid within 28 days of the date on which it is served.  If payment is received within 21 days, a reduced sum of £35 will be accepted.

If you have never paid online before, please go to the online payments page first for more information.

Paying by post, in person or by phone

If you wish to pay by post, please use the envelope provided. You can also pay person at Civic Centre, Annexe B, Strood, Kent, ME2 2AU

Or by credit or debit card using our 24 hour automated service on 01634 334477.

Medway Council accepts payment by credit or debit card, postal order, cash and cheque. Please make all cheques payable to Medway Council. The PCN number on the parking ticket must be quoted when making payment.

Please note you cannot pay for your notice if you have received a warrant - you must pay the bailiff company directly.

Making a Representation against a postal PCN issued by CCTV

If you receive a Penalty Charge Notice that you feel is unfair, you can submit a formal representation. All representations must be made in writing and your PCN reference number must be clearly displayed on all documentation. 

You can write to the address at the foot of this page or complete the form sent to you within 28 days. Alternatively you can submit an online informal representation by entering your PCN number, Vehicle Registration number and the pin number detailed on the top left hand corner of the Penalty Charge Notice and selecting the option to ‘Appeal’.

Please note: Attachments cannot be submitted via the online system. If you wish to submit additional evidence to support your appeal please forward to us via post or by using the email address given above.

The council will review your case and advise you whether the PCN will be enforced. If this is the case and your appeal was received within 21 days of the date of issue, a further 21 days will be allowed for you to pay the PCN at the discounted rate.  Alternatively if your appeal is received after 21 days, but before 28 days, from the date of issue, the PCN remains outstanding at the full charge.

The council's Representation Section will consider each case on its own merits. Appeals must be genuine and supported by reasonable evidence.

If the council rejects your representation, you will still have the opportunity to appeal to an independent adjudicator, the Traffic Penalty Tribunal. Details of how to do this will be provided with the letter rejecting the appeal.

Representations received outside the period of 28 days beginning with the date of issue of the PCN will be disregarded.

Pay a postal Bus Lane PCN

Paying online

To pay your parking fine online please select Penalty Charge Notice on the Payment Details dropdown menu.  The PCN must be paid within 28 days of the date on which it is served.  If payment is received within 14 days, a reduced sum of £30 will be accepted.

If you have never paid online before, please do to the online payments page first for more information.

Paying by post, in person or by phone

If you wish to pay by post, please use the envelope provided. You can also pay person at Civic Centre, Annexe B, Strood, Kent, ME2 2AU

Or by credit or debit card using our 24 hour automated service on 01634 334477.

Medway Council accepts payment by credit or debit card, postal order, cash and cheque. Please make all cheques payable to Medway Council. The PCN number on the parking ticket must be quoted when making payment.

Please note you cannot pay for your notice if you have received a warrant - you must pay the bailiff company directly.

Make a Representation against a postal Bus Lane PCN

If you receive a Penalty Charge Notice that you feel is unfair, you can submit a formal representation. All representations must be made in writing and your PCN reference number must be clearly displayed on all documentation. 

You can write to the address at the foot of this page or complete the form sent to you within 28 days. Alternatively you can submit an online informal representation by entering your PCN number, Vehicle Registration number and the pin number detailed on the top left hand corner of the Penalty Charge Notice and selecting the option to ‘Appeal’. NB: Attachments cannot be submitted via the online system. If you wish to submit additional evidence to support your appeal please forward to us via post or by using the email address given above.

The council will review your case and advise you whether the PCN will be enforced. If this is the case and your appeal was received within 14 days of the date of issue, a further 14 days will be allowed for you to pay the PCN at the discounted rate.  Alternatively if your appeal is received after 14 days, but before 28 days, from the date of issue, the PCN remains outstanding at the full charge.

The council's Representation Section will consider each case on its own merits. Appeals must be genuine and supported by reasonable evidence.

If the council rejects your representation, you will still have the opportunity to appeal to an independent adjudicator, the Traffic Penalty Tribunal. Details of how to do this will be provided with the letter rejecting the appeal.

Representations received outside the period of 28 days beginning with the date of issue of the PCN will be disregarded.

 

Avoiding a PCN

  • When purchasing a ticket on street or in a car park, always make sure you buy enough time to get the shopping done or have your meeting and get back to the car
  • Make sure you display your parking ticket the correct side up
  • Don’t park on double yellow lines unless you are loading or unloading. Civil Enforcement Officers will observe vehicles to ensure that loading or unloading is evident
  • Do not park on single yellow lines during restricted hours unless you are loading or unloading. There should be a sign nearby which tells you when the restriction is in force
  • Park wholly within a marked bay. Taking up more than one bay is frustrating for other drivers trying to find a space and will result in receiving a penalty charge
  • Keep some loose change to purchase a pay and display ticket. Don’t risk going for change and leaving your car in a pay and display area without displaying a valid ticket
  • Do not park in bays designated for other users such as bus stops, taxi ranks or disabled bays
  • If you’re a blue badge holder, please ensure that your badge is displayed photograph down so that the expiry date can easily be seen and set the clock at your arrival time. Disabled drivers should also not park in areas designated for other users.