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Highways maintenance and projects

Medway Council's Planned Maintenance Team and Capital Projects Team have two distinct and separate functions:

  • to maintain the public roads and paths in a safe and usable condition for all highway users;
  • to carry out the design and construction of highway schemes as requested.

The Planned Maintenance Team undertakes the re-surfacing of roads and paths and looks after street furniture, making sure it is in a safe and serviceable condition. This includes safety barriers, bus shelters, unlit traffic signs and all white and yellow road markings. Road drainage is also dealt with by the team, including flooding due to blocked drains. The team can provide wheelchair and pram ramps where these are needed.

Each year from October to the following April the team operates a winter service, including salting certain roads and the siting of salt bins.

When the Capital Projects Team is asked to design road improvements (these could be for traffic calming, accident reduction, safe routes to schools or for similar safety reasons) residents who may be affected are informed or consulted as appropriate. These projects are implemented only after all possible options and all safety issues have been considered.

To report any defects or to make an enquiry on any of these services, contact customer services at the address below or complete one of the following online forms:

Consent to deposit items or carry out temporary excavations in the street

If you wish to temporarily deposit building materials, rubbish or other items in a street or make a temporary excavation, you must have consent from the council as the highways authority. You must comply with any conditions attached to a consent and comply with requirements relating to the fencing-off and lighting of deposits or excavations.

Details of the legislation relating to this consent under the Highways Act 1980.

Will tacit consent apply?

No. It is in the public interest that the council must process your application before it can be granted. If you have not heard about your application within the five-day target period, please contact it. You can do this online by applying through the UK Welcomes service or by using the contact details below.

Apply online

Apply for a permit to occupy the road in connection with building work

Failed application redress

Please contact the council in the first instance, using the details below. If you wish to appeal against a decision, you may do so to a magistrates' court.

Licence holder redress

Please contact the council in the first instance, using the details below. If you wish to appeal against a decision, you may do so to a magistrates' court.

Consumer complaint

If you have a complaint about a someone temporarily depositing building materials, rubbish or other items in a street or making a temporary excavation, you should first contact the contractor, preferably in writing. If that does not work and if you are located in the UK, Consumer Direct UK will give you advice. From outside the UK, contact the UK European Consumer Centre.

Other redress

If there are problems such as noise or pollution or if one licence holder complains about another, please use the contact details below.

Trade associations

For more information contact Customer First by telephone: 01634 333333 / SMS text messaging: 07739 657073 or by email: info@medway.gov.uk

Write to: Customer First, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

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