Website management
Medway Council monitors this website very closely and has a range of management procedures to identify and rectify faults or problems that may occur. Any maintenance issues or faults that have taken place or that may be programmed for the future are set out below.
Further details are also available to show how well this site is performing.
Website maintenance
Advance notice of any maintenance work on this website and/or faults the council is aware of will be posted on this page.
Information on past or planned maintenance or faults.
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Date
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Type
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Reason
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Date resolved
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11 May 2009
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Maintenance
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Due to planned maintenance, this website will be unavailable from 8pm tonight until early tomorrow morning. During this time all Medway Council websites and online services will also be unavailable.
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12 May 2009
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29 April 2009
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Fault
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Network fault
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29 April 2009
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5/6 October 2008
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Maintenance
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The internet servers were undergoing essential maintenance. During this time all sites and services were unavailable. Normal service should have been resumed by 7am on 6 October but further work became necessary on 6 and 7 October.
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7 October 2008
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17/18 May 2008 28 May 2008 2 June 2008
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Maintenance
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Main internet servers were being moved to a new location. During the times listed some or all of the internet services may have been unavailable, including access to this site.
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3 June 2008
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16 May 2005
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Fault
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PSINet/Telstra (ISP) DNS problems (intermittent loss of main site).
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24 May 2006
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27 December 2004 - 2am
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Fault
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Server failure (total loss of main site)
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29 December 2004 - 8am
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1 December 2004
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Fault
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Rochester High Street webcam failure
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26 January 2005 - 8am
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19 November 2004
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Fault
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Intermittent fault on core network. Faulty hardware replaced.
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22 November 2004
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Website availability and performance
The availability and performance of this website are monitored by a private monitoring organisation which provides constant reports. The table below gives the percentage of time that this website has been available (also called uptime) for a particular month. The statistics also take into account any problems with connectivity which are beyond the control of Medway Council. The percentage is calculated by three monitoring agents on different network nodes throughout the United Kingdom. These provide objective, redundant reporting from all three perspectives. This monitoring happens every 15 minutes, every day. Any failures are further verified by other monitors to avoid false alarms.
Performance and availability statistics
- April 2009 - 93.7%
- May 2008 - August 2008 - 96.7%
- January 2008 - April 2008 - 99.1%
- October 2007 - 100%
- September 2007 - 99.9%
- August 2007 - 100%
- July 2007 - 99.88%
- June 2007 - 99.98%
- January 2007 - 98.3%
Help the council improve its performance for you
If you experience technical difficulties using this website please let the council know.
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