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We would like to ask you some questions about your experience of using our online service. This will help us to understand how we could improve things in the future.
This survey will only take a few minutes to complete.
About your experience
Q1
Why did you visit the pest control pages today? To:
(
Please tick all that apply
)
Find information about pests and the services we offer
Book a pest control visit for your home
Book a pest control visit for your business
Cancel a pest control visit
Change the date of a pest control visit
Do something else (please specify why you visited the pest control pages today)
Q2
Did you achieve what you came to do?
Yes
No
Not sure
Why didn’t you achieve what you came to do or are not sure you did?
Q3
How would you rate your experience?
Very good
Good
Could be better
Poor
Very poor
How could we improve the experience for you?
Q4
How easy was it to understand the information about our pest control services?
Very easy
Easy
It could be easier
Difficult
Very difficult
Is there anything we could do to make this information easier to understand?
Q5
Is there anything else you would like to tell us about the pest control pages you used today?
The Medway Council Website
Q6
Roughly, how often do you use the Medway Council website?
Once a week
Once a month
Once every couple of months
Once a year
Q7
Do you trust the information on the Medway Council website?
I trust it
I'm not sure I trust it
I don't trust it
I don't know
Q8
Why don't you trust information on the Medway Council website?
About you
The information gathered in this survey is confidential. It helps us to better understand the communities that we serve, so that services and policies meet everybody's needs.
Please feel free to skip questions that you do not wish to answer.
Q9
Are you?
Male
Female
I prefer not to say
Q10
How old are you?
Under 16
35 - 44
65 to 74
16 - 24
45 - 54
75 and over
25 - 34
55 - 64
I prefer not to say
Q11
Do you have any long-standing health problem or disability?
Long-standing means a health problem or disability that has lasted, or is expected to last, at least 12 months.
Yes
No
I prefer not to say
Q12
What is the nature of your health problem or disability?
(
Please tick all that apply
):
Health Diagnosis
Learning Disability
Physical Impairment
I prefer not to say
Hearing Impairment
Mental Health
Sight Impairment
Other
Other, please state
Q13
What is your ethnic group?
White - English/ Welsh/ Scottish/ Northern Irish/ British
Any other mixed / multiple ethnic background
Asian / Asian British - Chinese
White - Irish
Black / Black British - African
Any other Asian background
White - Gypsy or Irish Traveller
Black / Black British - Caribbean
Other - Arab
Any other White background
Any other Black / African/ Caribbean background
Any other ethnic background
Mixed - White and Black Caribbean
Asain / Asian British - Indian
I prefer not to say
Mixed - White and Black African
Asian / Asian British - Pakistani
Mixed - White and Asian
Asian / Asian British - Bangladeshi
Other, please state
Join our customer panel
We're making improvements to the medway.gov.uk website and would like to know what you think. If you'd like to give your views, please provide your email address below. We won't use your email address for any other purpose.
Email address:
Thank you for taking the time to complete this survey.
Please press the 'Submit' button to finish.
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