Census 2021 | Medway Council

Census Day 2021 is Sunday 21 March 2021

The 2021 census will be conducted mainly online.

Most households will receive a letter through the post with a unique access code to the questionnaire on the census website.

Paper copies and support will be available on request.

Census 2021 logo

Census 2021 and coronavirus (COVID-19)

The 2021 census is being held mainly online. Field officers will only visit your address if the census has not been completed after the cut-off date.

All field officers will be wearing personal protective equipment (PPE) and operate in the same way as a delivery person. 

To find out more, visit the Census 2021 coronavirus page.

About the census

The Office for National Statistics (ONS) is responsible for planning and running the census in England and Wales.

The census is held every 10 years. It gives government and local councils the most accurate estimate of all the people and households in England and Wales.

The census asks questions about individuals, households and how we live. No other survey gives as much information about our society and future needs.

Visit the Census 2021 website to find out more.

Why you should take part in the census

It’s important you take part in the census. From the census information, we can make a real impact on our day-to-day lives.

The information you give will help us understand what Medway needs now. This way we can make decisions on the planning and funding of local public services. This could include services such as:

  • schools
  • doctors’ surgeries
  • roads
  • local support groups.

It is also used by businesses to decide where to set up and charities to help get the funding they need.

How to complete the census

Before census day (21 March 2021) the ONS will send you a letter in the post with an access code and instructions.

You can complete your census online as soon as you receive your letter. If your household circumstances change on Census Day, you can let the ONS know.

The ONS aim to make things as easy as possible. If you need help taking part in the census, there is a range of support available.

You can request support for yourself, or someone else, including:

  • guidance and help in many languages and formats
  • a paper version of the questionnaire
  • accessible census guidance such as braille.

There is a help area on the census website. It covers everything from who to include on the questionnaire, to how to answer each question.

If you cannot find what you need there, there is a dedicated contact centre where census staff will be on hand to give help:

  • over the phone
  • in a web chat
  • on social media.

If you need help, visit the Census 2021 website


The census is available in 50 languages. View the list of languages and request a copy in another language.

If you cannot find your language, or need more help, please call the free language helpline on 0800 587 2021.

What happens with your data

The safety of your information is a top priority.

When statistics from the census are published, they are anonymous. None of your personal information is published. The ONS keeps your census record secure for 100 years, and only then can future generations see it.

Find out more about how your census information will be kept secure.

Find out how the ONS use our Council Tax database information.