Census 2021 | Medway Council

Census Day 2021 was Sunday 21 March 2021

It's not too late to complete yours.

The 2021 census will be conducted mainly online.

Most households will receive a letter through the post with a unique access code to the questionnaire on the census website.

It is important to complete the census as close to Sunday 21 March 2021 as possible. If you do not have your unique access code, call the census contact centre on 0800 141 2021. 

If you are unable to complete the online form you can request a paper copy. To find out more phone our census support centre helpline based at our libraries on 01634 337 799 during library opening times only. 


Census 2021 logo

Census officer visits

If you have not completed your census yet you may get a visit from a census officer.

Census officers will:

  • follow current coronavirus (COVID-19) guidance
  • maintain social distancing
  • carry an ID card with their photograph and name
  • work through the day to make contact with residents
  • not call before 9am or after 8pm
  • never ask for money or bank details
  • never need to enter your home
  • have census leaflets and paper questionnaires with them.

If you are concerned, please ring the contact centre for further advice on 0800 141 2021.

Census 2021 and COVID-19

All field officers will be wearing personal protective equipment (PPE) and operate in the same way as a delivery person. 

To find out more, visit the Census 2021 COVID-19 page.

Help with completing your census

If you need help with completing your census, we have support available.


Visit the census website for translations, paper copies or online chat help.


You can call 01634 337 799 or 01634 788 808 for help over the phone completing your census online.

In person 

We are running a pop up Census Support Centre (CSC). This will be at the Pentagon Shopping Centre in Chatham.

Find the Pentagon Shopping Centre

The CSC will be on the first floor in Pentagon Court near Wilkos and the COVID-19 vaccination centre.

Opening hours

  • Friday 23 April - 9am to 3pm
  • Saturday 24 April - 9am to 3pm
  • Sunday 2 May - 10am to 4pm
  • Monday 3 May - 10am to 4pm
  • Tuesday 4 May - 9am to 3pm

To make an appointment, email Nicholas.Wilkinson22@field.census.gov.uk or phone 07452 942 721.

About the census

The Office for National Statistics (ONS) is responsible for planning and running the census in England and Wales.

The census is held every 10 years. It gives government and local councils the most accurate estimate of all the people and households in England and Wales.

The census asks questions about individuals, households and how we live. No other survey gives as much information about our society and future needs.

Visit the Census 2021 website to find out more.

Why you should take part in the census

It’s important you take part in the census. From the census information, we can make a real impact on our day-to-day lives.

The information you give will help us understand what Medway needs now. This way we can make decisions on the planning and funding of local public services. This could include services such as:

  • schools
  • doctors’ surgeries
  • roads
  • local support groups.

It is also used by businesses to decide where to set up and charities to help get the funding they need.

How to complete the census

The ONS sent you a letter around 19 March in the post with an access code and instructions.

You can complete your census online as soon as you receive your letter. If your household circumstances change on Census Day, you can let the ONS know.

The ONS aim to make things as easy as possible. If you need help taking part in the census, there is a range of support available.

You can request support for yourself, or someone else, including:

  • guidance and help in many languages and formats
  • a paper version of the questionnaire
  • accessible census guidance such as braille.

There is a help area on the census website. It covers everything from who to include on the questionnaire, to how to answer each question.

If you cannot find what you need there, there is a dedicated contact centre where census staff will be on hand to give help:

  • over the phone
  • in a web chat
  • on social media.

If you are unable to complete the census form online and need help you can:

  • request a paper copy
  • phone the national helpline 0800 141 2021
  • speak to local census support staff at our libraries 01634 337 799 during library opening times only
  • visit your local library to use one of their computers (no booking necessary).

If you need help, visit the Census 2021 website.

It is a legal requirement to complete the census and residents who haven't completed their form after 4 May 2021 could face a fine.

Coaching and Training Ltd (CC and T) help in-person

If you need help in-person, you can visit Community Coaching and Training Ltd (CC and T) in Strood.

The CC and T are:

  • open Monday to Sunday
  • able to take bookings for visitors to attend their offices
  • equipped with tablets and computers so you can complete the census online
  • not open on bank holidays.

You can contact CC and T by:


The census is available in 50 languages. View the list of languages and request a copy in another language.

If you cannot find your language or need more help, please call the free language helpline on 0800 587 2021.

What happens with your data

The safety of your information is a top priority.

When statistics from the census are published, they are anonymous. None of your personal information is published. The ONS keeps your census record secure for 100 years, and only then can future generations see it.

Find out more about how your census information will be kept secure.

Find out how the ONS use our Council Tax database information.