High risk group

You may have previously received a letter from the NHS identifying you as someone who may be at risk of severe illness if you catch coronavirus (COVID-19).

Read the updated guidance about shielding and support for vulnerable people on GOV.UK.

Coronavirus Medway support

Medway Council’s emergency food parcel delivery service has now been paused.

If you still need support with food, shopping, medicines or prescriptions, please call us on 01634 333 103 or email emergency.foodproject@medway.gov.uk.

Medway's local response

To help the government shielding programme and support Medway residents during the national lock down, Medway Council’s vulnerable people hub helped over 5,000 people during the pandemic. We provided over 110,000 meals and supporting residents with prescription collections and social contacts. While we're pleased that demand for our emergency food parcel service has dropped, we know there are still people that need our support.

If you, or someone you know are impacted by coronavirus and need help with food, shopping, medicines or prescriptions, please call us on 01634 333 103 or email emergency.foodproject@medway.gov.uk.


Medway Voluntary Action (MVA) and Carers First befriending’s volunteers offer supportive, reliable relationships to people who would otherwise be socially isolated. Around the UK, there are befriending projects which organise effective support for young people, families, people with mental ill-health, people with a learning disability and older people, and many others. 

The results of befriending can be significant. Befriending often provides people with a new direction in life, opens up a range of activities and leads to increased self-esteem and self-confidence. This service is funded by Kent and Medway Clinical Commissioning Group (CCG). If you’re aware of someone who is on their own, and self-isolating, you (or they) can get in touch and the team will do their best to help.

Email: befriending@mva.org.uk or phone 01634 564 939.

Thank you

The virus has created challenging times for us all, but the response has been inspiring. In addition to the councils support hub, we have had many of you volunteer from across Medway offering help and support and an amazing effort from a range of local groups, charities and organisations.

Thank you to the voluntary organisations, private companies and public sector employees who have all pulled together to help those most in need.

View all coronavirus updates.

The Coronavirus Medway Support service is providing a lifeline.

Councillor Alan Jarrett

Leader of Medway Council

Alan helping with coronavirus support