info NHS Test and Trace app

From Monday 19 July 2021, designated venues are no longer legally required to ask customers, visitors and staff to 'check in'. Attendees can scan the NHS QR code poster via the NHS Covid-19 app or provide their contact details.

Although it is not a requirement, businesses are strongly encouraged to keep their NHS QR code poster and maintain their logbook containing attendees’ contact details. The app helps the NHS to trace individuals who may have COVID-19.

By asking people to check in and promptly sharing the records of those who provide their contact details with NHS Test and Trace, businesses will help to identify people who may have the virus. NHS Test and Trace will only ask for records if there is an outbreak at a venue, and then alert attendees who checked in on the same day.

Find out more about maintaining records.

Please encourage your colleagues to download the app. The app allows people to report symptoms and order a COVID-19 test.

Support NHS Test and Trace to prevent more infections

COVID-19 has not gone away. By working together we can help prevent more cases and protect our Medway communities.

Check for further details on how to support Test and Trace on your premises.

Each business is responsible for putting its own plans in place to help protect its staff and customers.

Find out how to report a concern about a business

For businesses

The guidance below covers advice for businesses to help you open safely.

To support businesses to reopen safely, we have produced a free toolkit that includes posters. Businesses can either print their own posters or email tcm@medway.gov.uk and we'll send them out.

The posters support a friendly and welcoming customer experience and complement existing signage across Medway.

Download posters

COVID-19 secure poster

To reassure the public and staff that businesses are doing all they can to reduce transmission and provide a safe environment, businesses should display this government statement to confirm that they have completed a risk assessment, and have considered and carried out any necessary changes to premises, operations and working practices.

Download COVID-19 secure poster

Download our community resources toolkit

Keeping our town centres safe

The guidance below covers advice to retail and hospitality businesses to help them open safely.

Car parks

The council’s car parks are open and offer a cashless payment option provided by RingGo to reduce risk of infection.

Payment machines are cleaned regularly for those choosing to pay with coins.

Some Medway shops also offer RingGo Retail payment, giving customers without the use of a mobile phone the option of paying for parking in store.

Cleaning and litter

We continue to maintain high levels of cleanliness in all high streets.

Bins are emptied and sanitised regularly.

Litter picks are carried out to keep the streets clean.

Public toilets

Medway’s public toilets are open and cleaned regularly throughout the day. Hand sanitiser dispensers have been installed.

Social media

We regularly share social media updates to reassure visitors and inform businesses of the measures we’ve taken to ensure our high streets are a safe place to visit.

Noise

Operators of premises need to be mindful that they may have residents living near to them who could be affected by noise from your premises.

This is particularly important in the use of outside areas, and where doors and windows are being left open to help ventilation.

You should be looking at the supervision and management of customers in both outside and inside areas to prevent excessive noise. If music, including a jukebox, is being used please consider the effect on your neighbours.

Lighting

Lighting may also cause a problem to residents with excessive illumination or glare, and should be mains operated as generators could cause noise issues.

If you are affecting your neighbours unreasonably, we may consider enforcement action for noise and light pollution.

Trade waste

Make sure you have commercial or trade waste agreements in place before you re-open. Failure to do so may lead to a fine.

Before opening, you must carry out a risk assessment to identify the safest measures you need to put in place to protect your staff and customers.

Download this guide to working safely from the Health and Safety Executive (HSE).

Read the latest advice about working safely during coronavirus (COVID-19)

Download a letter to businesses advising them how to trade safely on trading on the pavement outside their premises.

  • Please ensure that you only place tables and chairs on the pavement and not in the road and that these are taken in once you have finished trading each day.
  • You need to maintain enough space for everyone to be able to pass by and that includes people with prams and strollers and those who need help with mobility, for example wheelchairs and walking aids.
  • If you are licensed to sell alcohol you must stick to the permissions within your licence.
  • Please keep to the frontage of your business premises and do not stray across the front of your neighbouring business on either side.
  • Be mindful that your neighbours may have to ask customers to queue safely and may be sharing the footway next to you.
  • Most importantly you must ensure that all COVID-19 measures identified by your risk assessment are in place.

Make sure your business has a plan for safely operating and managing the flow of people, in line with current government guidance and your own risk assessment.

Kent Police has issued useful guidance for businesses on staying secure during COVID-19.

If your business offers toilet, changing or baby feeding facilities to customers, they should be kept open and carefully managed to reduce the risk of transmission of COVID-19.

Make sure you risk assess how you are going to do this.

  • set clear cleaning guidance for toilets
  • clean them regularly in line with usage
  • put up a visible cleaning schedule and help keep it up to date
  • use normal cleaning products
  • pay attention to frequently hand touched surfaces
  • consider using disposable cloths or paper roll to clean all hard surfaces
  • display posters to build awareness of good hygiene and handwashing technique.

Our public toilets are open. These are regularly cleaned and sanitised.

If you're an employer, or someone in control of a premises, such as a landlord, we’d like to remind you that under health and safety law you have a duty to understand and manage legionella risks.

Legionella bacteria can cause serious illness, such as Legionnaires' disease, which is a type of pneumonia. It can also cause other types of flu-like illness such as Pontiac fever.

You must carry out risks assessments on all water systems. Find out more about water system risk management.

Let us know how you’re getting on with these additional measures so we can continue to adapt to this changing environment.

To keep up to date with all the latest guidance sign up to email updates.

If you have any videos, photos or additional information upon re-opening that you would like to share with the public, please send to communications@medway.gov.uk.

The Kent and Medway Growth Hub has produced a video to help you re-open your business safely.

Watch a guide to re-open a business and trade safely:


You need to accept marketing cookies to watch this video.

Contact Medway Council's Food and Safety Team by email: foodandsafety@medway.gov.uk or phone 01634 333 333

For licensing queries in Medway email: licensing@gravesham.gov.uk

Find further advice and support for businesses including details of grants, loans and other help.

For visitors and residents

What we're doing to keep our town centres safe:

In England, you're no longer legally required to wear a face covering in certain settings.

However, as COVID-19 spreads through the air by droplets and aerosols that are exhaled from the nose and mouth of an infected person, the government expects and recommends that people wear face coverings in crowded areas, such as public transport.

We want to keep you safe.

When you visit our council buildings, you can still sign in with the NHS Covid-19 app although this is no longer a legal requirement.

Find out more about NHS Test and Trace at council buildings.

Local businesses, such as restaurants, hotels and hair salons may also ask you for your information.

Thank you for your continued patience and understanding.

The council’s car parks are open and offer a cashless payment option provided by RingGo to reduce risk of infection. Payment machines are cleaned regularly for those choosing to pay with coins.

We continue to maintain a high level of cleanliness in our high streets.

Bins are emptied and sanitised regularly.

Litter picks are carried out to keep the streets clean.

Medway’s public toilets are open and cleaned regularly throughout the day. Hand sanitiser dispensers have been installed.

We regularly share social media updates, detailing the measures we’ve taken to ensure our high streets are a safe place to visit.