You can appeal if you think your council tax bill is wrong because you don’t think you should be liable or you think we’ve charged you for the wrong period. You can also appeal your bill if you've had your application for a reduction or exemption declined and you don’t agree with our decision

To appeal your council tax bill please email us with your:

  • name
  • address
  • account reference number
  • an explanation of what you think is wrong with the bill

After you appeal we will explain your bill to you if it is right. If your bill is wrong we will send you a new bill.

Appeal your council tax bill by emailing ctax@medway.gov.uk

If you are unhappy with our decision or we have not replied to your appeal within two months, you can appeal to the Valuation Tribunal. The appeal must be made within two months of our decision.

You can appeal if you think your property band is wrong if:

  • you’ve been liable for council tax for the property for under six months and can show that the property should be in a different band (the property values used are as at 1 April 1991)
  • the physical state of the property’s locality has changed which has reduced the value of the property
  • part of the property has been demolished
  • the property’s value has reduced because it has been adapted for a physically disabled person.

You should make your appeal to the Listing Officer, Council Tax South, Valuation Office Agency, Second Floor, 1 Francis Grove, Wimbledon, London SW19 4DT (phone 03000 501501). If you are unhappy with their decision, you can appeal to the Valuation Tribunal.

Valuation Tribunal

Appeals can be made on the Valuation Tribunal website or by writing to the Valuation Tribunal, Second Floor, 120 Leman Street, London E1 8EU. They can also be contacted by phone on 0300 123 2035.

Please note that you must continue to pay your council tax while your appeal is being considered. If you are successful and your council tax is reduced we will refund any overpayment to you.