You can report a missed bin collection for:

  • rubbish collections
  • recycling collections
  • food and garden recycling
  • a large bulky item
  • assisted collection
  • clinical waste

Coronavirus (COVID-19) and bin collections

We're sorry if we've missed your waste and recycling collections this week. Please leave them out and our crews will make every attempt to collect them by the end of the week.

There will be no brown bin or bag collections from Wednesday to Friday this week. This is to enable our hardworking crews to prioritise essential services which are the collection of black sacks and recycling bags. Food waste, normally collected in your brown bins and bags, can be collected in your black sacks this week.

Thank you for your co-operation.

Please follow government advice on waste disposal if you are staying at home due to coronavirus.

Keep up to date with services affected by coronavirus (Covid-19).

What you need to know

You should remember:

  • waste must be placed out for collection by 7am on the scheduled collection day and no earlier than the night before
  • we will not collect rubbish or recycling that was placed in the wrong container. Find out what should go in what bin or bag
  • metal and non-metal items booked for bulky collections are collected by different vehicles possibly at different times during the day
  • only notify us of missed bulky collections if items remain uncollected at 3pm on your confirmed collection date
  • you must report a missed collection no later than 3pm the day after it was meant to be collected. Any missed collection reported after this time will not be collected until your next collection day
  • if your normal collection day is a Friday, we will return and collect your missed rubbish or recycling on the following Monday
  • waste collections happen as normal on bank holidays except Christmas and new year

Report a missed collection online