Local Government Ombudsman

The Local Government Ombudsman is part of an independent national service which investigates complaints against councils. You can complain to the Ombudsman at any time but they will expect you to have tried to resolve matters through the council's internal procedures first.

The Local Government Ombudsman website gives information about making a complaint, and an online complaints form.

Local Government and Social Care Ombudsman public report

Notice effective from Friday, 17 May 2019 to Friday, 21 June 2019

Public Notice

Medway Council Local Government Act 1974 Local Government & Social Care Ombudsman Public Report

Medway Council hereby gives notice that the Local Government & Social Care Ombudsman has issued a public report following an investigation of a complaint about the Council's failure to review its home to school transport policy following an earlier complaint.

The Ombudsman has found Medway Council at fault for not amending its policy following the recommendations the Ombudsman made in the earlier investigation in 2016 and this had caused injustice to the complainant.

In accordance with s.30(5) of the Local Government Act 1974 a hard copy of the Report may be obtained free of charge upon request from the Council Office Reception at the address below for a period of three weeks commencing from the date of publication of this notice.

Notice dated: Thursday 23 May 2019

Perry Holmes
Chief Legal Officer
Medway Council, Gun Wharf, Dock Road, Chatham, Kent, ME4 4TR


Download the Local Government and Social Care Ombudsman public report