Your symptom-free test appointment

Do not attend your test appointment if you develop COVID-19 symptoms. Use the link in your confirmation email, or text, to cancel your appointment.

If you are self-isolating you can book a symptom-free test when you have finished your period of self-isolation.

Do not arrive more than 5 minutes before your appointment. 

When you arrive

When you arrive, please have your identification (ID) ready to show our staff. You will need to register your test - our staff will explain how to do this. 

What you need to bring to the test centre

You must bring the following to your appointment: 

  • test booking confirmation (text or email)
  • proof of ID. This could include:
    • your driving licence
    • your passport
    • a utility bill
    • a Council Tax bill
    • a letter from your employer (or photo ID card)
  • your mobile phone to register when you arrive (this is not essential).

Limited parking is available on some sites. Please remember to drive and park considerately as they may be residential areas. Do not block any driveways while you attend your test.

Please follow social distancing rules. You must wear a face covering at all times, except when you do your swab test. 

Once registered, a member of staff will explain how to do the swab self-test. 

COVID-19 symptoms or self-isolating 

Do not book a test if you are self-isolating or have any of the following symptoms:

  • a high temperature
  • a new, continuous cough
  • loss or change of smell or taste. 

Most people with COVID-19 have at least 1 of these symptoms.    

If you do have COVID-19 symptoms book an NHS test.

If a member of your household has been told to self-isolate after being in close contact with someone who has tested positive, you do not need to self-isolate if you have not been contacted. This means you can book a symptom-free test.  

After your test 

You will receive your test result by text message or email within 1 hour of completing your test. You do not need to wait at the test centre for your result.

Our team will analyse the sample. They will upload the test results linked to the barcode to the NHS Test and Trace digital system. The Test and Trace systems will link the registration record with the test result. We are unable to link any results to individuals.

If you do not receive your test results within 24 hours, you will need to book another symptom-free test.

Negative result 

If you test negative, please continue to take regular symptom-free tests.

You can now test twice a week. You can do this by booking an appointment at one of our symptom-free test centres or using a home test kit.

Positive result 

If you test positive, both you and any members of your household must self-isolate immediately. This must be from the day of your test and for the next 10 days. You must take a home test to confirm the result. You can get a follow-up test online or phone 119.

Individuals who return a positive symptom-free test must take a confirmatory PCR test within 2 days of their positive result. If you do not take the test within 2 days, you must continue self-isolating for 10 days, even if the confirmatory test is negative.

If you take your follow-up COVID-19 test within 2 days and the test result comes back negative, you'll no longer need to self-isolate.

You should inform your workplace of a positive test result.

Do not come back to the symptom-free testing site for another test.

How to cancel your appointment

If you need to cancel your appointment, please follow the booking confirmation text or email that has been sent to you. This contains details on how to cancel your booking.

Support payments 

If you test positive for COVID-19, support is available to help you during your self-isolation period.

More information

If you have any questions about booking your symptom-free test, email:

Thanks for your support. Please continue to get tested and help us stop the spread of the virus in Medway.