This accessibility statement applies to the Medway Council website at www.medway.gov.uk.

This website is run by Medway Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some text with large tables will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text on the Council Strategy and Council Plan pages, and some home pages
  • most older PDFs and Word documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some form field labels are not accessible
  • some design elements need to be better described using aria markup

How to get information in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can fill in our online form:

Request information in an accessible format

Or you can phone 01634 333 333.

We’ll consider your request and get back to you in 20 working days.

Our Community Interpreting Service will translate documents into other languages.

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, then please let us know by filling in our online form.

Or you can phone 01634 333 333.

We’ll consider your request and get back to you in 20 working days.

Complaints

Our complaints procedure is for anyone who wants to complain about a service they’ve received from Medway Council.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. The number is 18001 01634 333 333.

Our offices have audio induction loops. Or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us and visit us in person.

Technical information about this website’s accessibility

Medway Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the known accessibility issues below.

Non-accessible content

Content listed below is non-accessible:

  • Embedded Google Maps do not define explicit text labels for each form control
  • Directory records do not show when they are selected by a keyboard
  • Pages include fields that do not identify what their purpose is programmatically
  • Timelines include headings without text
  • The donations page does not include the scope for table headings
  • Pages include navigation which is not marked as a list
  • Pages scroll in two dimensions when viewed on small screens
  • Text has low contrast
  • PDFs are not machine readable
  • PDFs are not navigable
  • Power BI interactive reports tool is not fully accessible

Non-compliance with the accessibility regulations

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed or investigated

Embedded Google Maps do not define explicit text labels for each form control

426 embedded Google Maps do not define explicit text labels for each form control. Form controls without labels do not meet WCAG A success criterion 1.3.1 (info and relationships).

Our content management and forms system provider, Jadu, have advised us that Google Maps will need to address this. Whenever we show an address on a map, we also show the address as text.

Directory records do not show when they are selected by a keyboard

443 directory records do not show when they are selected by a keyboard. Controls failing to change appearance when selected does not meet WCAG AA 2.4.7 (focus visible).

Our content management and forms system provider, Jadu, have investigated this. We expect this issue will be resolved by the end of November 2020, when we next upgrade our publishing system.

Pages include fields that do not identify what their purpose is programmatically

22 forms and directory searches include fields that do not identify what their purpose is. This does not meet WCAG AA 1.3.5 (identify input purpose).

Our content management and forms system provider, Jadu, have investigated this. We expect this issue will be resolved by the end of November 2020, when we next upgrade our publishing system.

The donations page does not include the scope for table headings

Missing table header scope does not meet WCAG A 1.3.1 (info and relationships).

We aim to fix this by the end of November 2020.

Pages include navigation which is not marked as a list

7 pages have navigation lists that are not marked up as lists. This fails to meet WCAG A 1.3.1 (info and relationships).

We aim to fix this by the end of November 2020.

Pages scroll in two dimensions when viewed on small screens

22 Pages that scroll in two dimensions on small screens do not meet WCAG AA 1.4.10 (Reflow)

We aim to fix this by the end of November 2020.

Some text has low contrast

Many directory page A to Zs include small alphabetical navigation. This fails to meet WCAG AAA 1.4.6 (contrast - enhanced).

We expect to fix this by the end of December 2020.

PDFs are not machine readable

138 PDFs are not machine readable. This fails to meet WCAG A 1.1.1 (non-text content).

Most of the PDFs were either published before 23 September 2018 (and are therefore exempt) or are not necessary for users’ important tasks.

We aim to make machine readable versions of recent documents that are important for user tasks available by the end of January 2021.

PDFs are not navigable

968 PDFs are missing headings. 689 PDFs are not tagged. These fail to meet WCAG A 1.3.1 (info and relationships).

We are converting many of these into accessible PDFs, accessible Word documents or web pages.

We’ve prioritised essential documents and aim to finish this work by April 2021.

Issues with interactive tools

The ward profiles PowerBI reports are available as a link from this website.

These reports cannot be made fully accessible and in some cases the information is not easily available to users in an accessible format.

If you need information from these reports, then please contact us.

Exemptions: content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG AA 4.1.2 (name, role, value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG AA 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Disproportionate burden

We consider it to be disproportionate to make these documents accessible:

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 23 October 2020.

This website was last tested on 18 October 2020. The test was carried out by Silktide. A sample of 5,000 pages were randomly tested out of a total of 8,074 pages.

View Silktide report of current accessibility issues.

Silktide monitors accessibility issues and tracks the progress we make fixing them.

We’ll update this statement as we fix accessibility issues.