Tenancy checks

We complete tenancy audits which are short meetings at your home with your Housing Officer. During these audits we complete a short questionnaire and carry out a brief inspection of your home.

We also ask to see some proof of ID and address for you and other members of your household.

Reasons for tenancy audits

These surveys help us to confirm that we have up to date and detailed information about who is living in our homes.

They also help us check that we are providing the right services for our residents.

Who we'll carry out tenancy audits on

We aim to carry out tenancy audits on all our tenants. We prioritise tenants that we don't have much contact with, or those who we need to confirm any changes in circumstances.

How long it takes

If you have all the documents ready when we visit, it should only take from 20 to 30 minutes.

What we need

For an audit we will need to take your photo of all tenants and joint tenants as part of our anti-fraud measures.

We will also need to see proof of identity and proof of address.

Proof of ID could be your:

  • passport or Biometric Residence Permit
  • EU National ID card
  • driving licence
  • birth certificate
  • or a marriage or civil partnership certificate.

Proof of address could be a:

  • bank statement (in the last 3 months)
  • utility bill (in the last 6 months)
  • official communication from Department of Work and Pensions (DWP) or another government body (in the past year)
  • Council Tax bill (from this year)
  • driving license
  • communication from school (in the past 6 months)
  • medical letters or report containing your address (in the last 6 months).

We understand that you may not have documents of your proof of address or identity.

If you will have trouble providing these, please tell your Housing Officer before, or at the Tenancy Audit visit and we'll see what can be done.

What we do with your data

Usually we ask to see your proof documents but we don't need to take copies or photos of them.

If we do need a copy, we will only use it to complete the audit process and then it will be destroyed confidentially. 

All personal data is stored securely with password protected systems.

Why you need to take part

Under the terms of your tenancy agreement, you need to let us access the property for our inspections. If the time or date is not possible, please tell us and we will rearrange it.

We can't make you answer our tenancy audit questions, but if we have reason to believe the tenancy is breaking the terms in the tenancy agreement, we may take further action and this could include legal action.

If you have any questions about the tenancy audit, please phone 01634 333 344 Monday to Thursday from 9.30am to 5.00pm (4.45pm on Fridays).

Or email housingtenancyteam@medway.gov.uk. We aim to respond to emails within 5 working days.