Lost, stolen or damaged passes

There is no charge to replace stolen bus passes providing you can provide the crime number given to you by the police.

If you lose your pass or it is severely damaged, phone 01634 333 333.

We'll issue you a new pass for a £10 fee to cover administration costs.

We'll process your order once payment has cleared. We can't give refunds once we've processed your payment, even if you find your lost pass. We will not refund the cost of any bus tickets bought while you are waiting for a replacement to a lost card.

Change details on your bus pass

A £10 fee is also charged if you request a change such as an amendment of name, or to a change a photograph.