Lost, stolen or damaged passes

Lost or damaged passes

If you lose your pass, or it is severely damaged, phone 01634 333 333.

We'll issue you a new pass for a £10 fee to cover administration costs.

We'll process your order once payment has cleared. We can't give refunds once we've processed your payment, even if you find your lost pass. We are unable to refund the cost of any bus tickets bought while you are waiting for a replacement to a lost card.

Stolen passes

There is no charge to replace stolen bus passes providing you can provide the crime number given to you by the police.