Sports apprenticeships
At Medway Sport, apprentices are an important part of our staff.
Busy sports centres rely on a motivated, skilled, and adaptable workforce.
Through apprenticeships, we’re developing a workforce that have the skills and expertise to thrive in the leisure industry.
Customer Advisor role
Our Customer Advisors:
- provide excellent customer service face-to-face, on the phone, and through writing
- communicate with internal and external partners
- carry out day-to-day financial processes.
These responsibilities offer experience in customer relations, partnership working, and financial administration.
This role provides a foundation for progression within the service and wider career development.
Sports Officer role
Our Sports Officers are involved with:
- lifeguard duties
- ensuring safe operation of swimming pools
- deliver fitness classes and programmes
- provide gym inductions and swimming lessons.
The Sports Officer apprenticeship provides hands-on experience in:
- operational safety
- coaching
- customer engagement
- facility management.
This role provides a pathway into senior operational, instructional, and management roles in the leisure industry.
Other sports apprenticeships
We also offer the following sports apprenticeships:
- Customer Service Practitioner Level 2
- Leisure Team Manager Level 3
- Customer Service Specialist Level 3
- Operations Manager Level 5, Level 6 and 7 management courses.
Extra training
Alongside the apprenticeships programme, we provide role-specific training, including:
- pool plant operators
- health and safety management
- first aid
- National Pool Lifeguard
- gym and fitness classes
- swimming teacher qualifications.
We have our own in-house tutors. This supports our aim for long-term staff development and progression.
Find an apprenticeship
Search and view apprenticeships on the Medway Careers Hub.
Email recruitment@medway.gov.uk if you have any issues or need more support.
Medway Sports apprenticeships progress
Over the past 2 years up to 90% of our apprentices have progressed to full-time roles within our sports centres.
Key benefits of our apprenticeship pathway include:
- clear progression into employment: apprentices move into roles they already understand and feel confident in
- increased earning potential: successful apprentices receive a pay grade increase after finishing their qualification, and again when they move to a full time position
- hands-on experience: apprentices benefit from 12 to 18 months of mentoring, coaching and supported practice before becoming fully responsible for delivering programmes and services
- career development: many apprentices continue to progress into senior roles and are supported by Medway Sport’s commitment to individual learning and development
- supportive employers: our structured pathway and investment in people help create a strong foundation for a long term career in the leisure industry.