If you have lost or found property in a taxi, you will need to complete our lost property form.

Taxi operators do not deal with missing property and it is the responsibility of every taxi driver to check their vehicle at the end of their shift. Please remember that other customers may have taken your missing property without the driver knowing. Unfortunately, this is hard to prove and there is no guarantee that your items will be found and returned to you.

Please note that taxi drivers must bring all lost property to reception at our offices in Gun Wharf, Chatham.

Report lost property in a taxi

What you'll be asked

When a passenger contacts the council by phone about lost property, an officer will make out a report and you will be asked for:

  • your name and address
  • your contact telephone number
  • the date and approximate time you were in the taxi
  • the name of the taxi firm you used
  • whether the taxi was booked or flagged down
  • a detailed description of all the items missing

If your property is handed in

An officer will contact you if your property is handed into the council. It will then arrange for you to come in to collect the items and sign to say you have collected your property. You will need to show identification before we hand over your property.