Report taxi service, vehicle or driver

We do not employ taxi drivers or taxi firms.

Our role is to licence vehicles, drivers and operators who have to take a number of tests, assessments and criminal checks before they are granted a licence. Read the regulation of taxis.

Complain about a taxi service, vehicle or dirver online

Once you have made your complaint, we will it will investigate and tell you what action we have taken.

Information we need when you make a complaint

If you're complaint is against a taxi operator tell us:

  • the name of the taxi firm
  • the time and date of the incident
  • details of the complaint
  • any names of individuals you have spoken to
  • your contact details

If you're complaint is against a taxi driver tell us:

  • the colour of the vehicle
  • the plate number we issued can be seen on the back of the vehicle or on an internal plate inside at the front and/or the vehicle registration number
  • a description of the driver
  • the time and date of the incident
  • details of the complaint
  • the driver's name, if you know it
  • your contact details

What happens next

Depending on the incident, we may need to take a formal statement from you and any witnesses. This may result in you needing to attend a court or council committee hearing. If it becomes a criminal case, we will need to speak to the police or advise you to report the incident to police.

Some investigation can take some time to complete, so please be patient. In some cases, we will need to arrange and hold interviews with a number of individuals and/or make enforcement visits to work out if offences are taking place.

Any incident that has involved or been reported to the police will need to be fully investigated before the council can take any action. Please update the Licensing Unit with any progress of the police investigation and/or provide us with details of the investigating officer so we can speak directly with the police.