Health and wellbeing support for children and young people with SEND

Complaints process

The complaints processes for the NHS services in Kent are very similar.

First of all, you need to find the provider of the service that you wish to complain about.

The complaints processes for the NHS providers in Kent and Medway are:

Kent and Medway Mental Health NHS Trust

Medway and West Kent

  • Phone: 0800 587 6757
  • Address: PALS and Complaints team (East Kent), Eastern and Coastal Area Office, Littlebourne Road, CT1 1AZ
  • Online complaints form.

East

  • Phone: 0800 783 9972
  • Address: PALS and Complaints team (East Kent), Eastern and Coastal Area Office, Littlebourne Road, Canterbury, Kent, CT1 1AZ
  • Online complaints form.

MCH - Customer Experience Team

  • Phone: 0300 123 3444 (ask to speak to customer experience team)
  • Email: MEDCH.customercare@nhs.net
  • Address: Customer Experience Team, Medway Community Healthcare, MCH House, Bailey Drive, Gillingham, Kent ME8 0PZ
  • MCH website.

Medway Foundation Trust