Complaints process
The complaints processes for the NHS services in Kent are very similar.
First of all, you need to find the provider of the service that you wish to complain about.
The complaints processes for the NHS providers in Kent & Medway are:
Kent & Medway Partnership Trust - Patient Advice and Liaison Service (PALS)
West
- Phone: 0800 587 6757
- Address: PALS and Complaints team (West Kent), Priority House, Hermitage Lane, Maidstone, Kent, ME16 9PH
- Online complaints form.
East
- Phone: 0800 783 9972
- Address: PALS and Complaints team (East Kent), Eastern & Coastal Area Office, Littlebourne Road, Canterbury, Kent CT1 1AZ
- Online complaints form.
MCH - Customer Experience Team
- Phone: 0300 123 3444 (ask to speak to customer experience team)
- Email: MEDCH.customercare@nhs.net
- Address: Customer Experience Team, Medway Community Healthcare, MCH House, Bailey Drive, Gillingham, Kent ME8 0PZ
- MCH website.
Medway Foundation Trust
- Phone: 01634 825 216
- Email: medwayft.complaints@nhs.net
- Address: Complaints Department, Medway Maritime Hospital, Windmill Road, Gillingham, Kent, ME7 5NY
- Medway Foundation Trust website.
North East London Foundation Trust (NELFT) - Patient Advice and Liaison Service (PALS)
- Phone: 0300 300 1711
- Email: nelftpals@nelft.nhs.uk
- Address: NELFT PALS, Newbury Park Health Centre, 40 Perrymans Farm Road, Ilford, Essex, IG2 7LE
- NELFT website.