Energy and water support

Energy and water advice

If you're struggling to pay your gas, water or electricity bill, or feel you're paying too much, there are things you can do to lower your bills and make your home more energy efficient.

You can:

  • use a smart meter to monitor your energy usage - studies have shown that people with smart meters use less energy
  • apply for funding to improve the structure of your home
  • invest in draft excluders, or make your own by upcycling old clothes
  • hang up thick curtains
  • when switching appliances, look for those with the best energy ratings
  • only fill up your kettle with the amount of water you need
  • turn appliances off rather than leaving on standby
  • try to keep showers to under 5 minutes
  • turn off taps when not in use.

Find a trusted contractor

If you're looking to make bigger improvements to your home, you can find a reliable contractor by searching the Medway Fair Trader Scheme or through Citizens Advice.

Home energy information sessions

We've also hosted information sessions where we shared advice and knowledge on:

  • how to make your property more energy efficient
  • Life Cycle Assessments (LCAs) and how they can reduce building related carbon emissions.

Find out more about our home energy information sessions.

Renewable and low carbon technologies

Renewable energy and low carbon technologies are becoming more popular ways of generating power for our homes.

You can reduce your use of fossil fuels by using:

  • solar panels
  • heat pumps
  • wind turbines.

Find out about renewable and low carbon technologies on the Energy Saving Trust website.

Water advice

The Southern Water website offers lots of useful information and resources to help you use less and save money on your bills.

Find out more about:

Financial support

If you're facing financial hardship, we have staff who are trained as money guiders who can offer free impartial guidance and make sure you get the financial help you're entitled to. 

You can find information about financial welfare support by:

The Crisis and Resilience Fund aims to support low income households who encounter unexpected money problems and to help build local financial resilience.  

Find out about the Crisis and Resilience Fund.

Support and advice for landlords

We also have specific energy support for landlords.

Further advice

For more energy and water saving advice visit: