Over the past couple of weeks we have been trying to get our services back to as normal as possible.  

All repairs and maintenance has now resumed and you can report repairs in the usual way by calling 01634 333 601 or our freephone 0800 0730 300.

We do have course have still extra measures in place to ensure safety for you, our staff and contractors.

More information on this can be found on our website.

Supporting you with paying rent 

Medway Council Housing Services is dedicated to supporting our residents if they have been affected by coronavirus (COVID-19), working with you to protect your tenancy. 

If you are struggling to pay your rent please call us on 01634 333 344 to let us know your situation. We might be able to help and offer advice by signposting you to the right agencies. 

Paying your rent 

There are a number of ways you can pay your rent, service charges and garage fees. The easiest way is to pay online.

You will need: 

  •  your reference, invoice or serial number 
  •  your rent amount 

We cannot accept online payments by American Express, Electron or Maestro International cards. 

Estate inspections 

Our estate inspections continue to be carried out and we would ask residents in attendance adhere to social distancing guidelines.  

We are currently updating all the communal noticeboards in blocks with the dates up until the end of September.

Upcoming dates and grading from recent inspections can be found on our estate inspections page.

Estate services 

The HRA Estate Services contract with Norse has been approved by board to be extended for a further 5 years until 4 October 2025. Medway Council’s Legal Team are finalising the extension to the original contract which will then be signed off by MC and Norse.

During these challenging times of the pandemic our contractor, Norse, has still be delivering the front line services for waste collection, communal cleaning within the HRA blocks of flats and grounds maintenance.  

Homes for Independent Living  

Services are still being delivered within the schemes and as from 6 July, weekly welfare visits to the HFIL tenants will begin again. Scheme support officers will carry out morning welfare calls 4 days a week via the internal intercom system and then a weekly face to face visit but maintaining social distance.  

The HFIL management team have written to all the HFIL tenants week commencing 29 June detailing what restrictions have been lifted within the schemes and what restrictions are staying in place following guidance from the government. 

Tenants will also be able to create a bubble within their bedsit or flat with one other person from another household as long as all parties have no coronavirus symptoms. Sanitising stations are located at each scheme and anyone coming and going are asked to make sure they use them. 

The communal lounges and kitchens remain closed at the present time and will open again once restrictions are lifted. The communal gardens are only open to tenants and social distancing must be carried out.  

Planned works and routine repairs started within the schemes from Wednesday 1 July. 

Moving home 

The HRA’s partnering contractor Mears have still been working throughout the pandemic on any empty (void) council properties. Housing are now arranging viewings and carrying out sign-ups for properties, as this was suspended during lockdown.  

Rent a Room Scheme 

If you’ve got a spare room, you may be affected by bedroom tax. Getting a lodger in could be a great way of solving this. You’ll even make some extra income in the process. 

The Rent a Room Scheme allows tenants to earn up to £7,500 tax free by renting out an empty room in their house. You have to be living in your home full time. No social housing tenant is allowed to sublet their entire property. 

First, contact us to be certain what our rules are around renting out your spare room. 

If you are on housing benefit 

The first £20 of income that you get from your lodger will not be counted as income and will not affect your housing benefit. Anything above this will count as income. 

If you are on Universal Credit, check with us first 

Any rent you get from a lodger up to the tax free allowance of £7,500 with the Rent a Room Scheme will not be counted as income and will not affect your Universal Credit payments. 

Choosing the right person 

Be safe. Meet up with the person a few times if they are a stranger and get to know them, especially if you are living with your children. 

Find out more about The Rent A Room scheme