Ensuring your health and safety in our homes

Last December we received an enquiry from the regulator of social housing, who wanted to check our housing stock was fully compliant in certain areas of safety. This included asbestos management, water and remedial works from fire risk assessment recommendations.

The regulator of social housing regulates registered providers of social housing to promote a viable, efficient and well governed social housing sector that is able to deliver homes that meet a range of needs. Regulatory standards contain specific expectations and the outcomes that providers are expected to achieve.

The regulator needed us to satisfy that we were meeting the standard by providing a range of information relating to gas and electrical safety, asbestos management, fire risk assessments, water management and lifts as well as other performance and audit information.

The regulator thanked us for our prompt and thorough engagement with the request for information and confirmed that we are fully compliant with the home standard.

They said:

“The information you have supplied gives evidence of reasonable policies, procedures, and activity, with appropriate measures in place to ensure that tenants are safe in their homes and that Medway has a suitable level of oversight over the risks inherent in these areas.”

The health and safety of tenants in our properties is paramount and we will continue to ensure that we continue to meet these high standards through our ongoing programmes of testing, servicing and works.

Find out more about works and surveys we do for your safety.

Rent increases

At the end of February, we'll be sending you notice of the April rent increase.

Rents are going up by 2.7% and as an example the average rent will be going up from £80.94 to £83.13.

If you pay a service charge along with your rent, this may change slightly too.

Your formal Notice letter will have all the details, so please look out for it.

Find out more about paying your council rent.

Estate inspections

We carry out regular estate inspections. Find out more about estate inspections or find the date of your next estate inspection.

For more information email hrahousingofficers@medway.gov.uk and request a copy of our booklet 'Housing Services Estate Standards - what you can expect'.

Have your say

If you receive the Estate Cleaning Service you can now give us your feedback online.

Our contractors will continue to deliver satisfaction cards too, so either way make sure you have your say.

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