Get support or advice on rent payments, budgeting and other housing information.

Our Welfare and Benefits Team hold weekly drop-in sessions at Twydall Community Hub.

The meetings give Medway Council housing tenants a chance to come and meet the team without needing to book in advance to discuss any financial issues you may have.

The sessions are held every Wednesday from 10am to 12noon and every Thursday from 1pm to 4pm.

For more information email welfarereform@medway.gov.uk or phone 01634 337 799.

If you cannot make it to the hub, Medway Council housing tenants can phone 0800 408 8080 for free advice from our dedicated Welfare Reform Team.

You can also contact Citizens Advice for support on benefits.

West Kent floating support

West Kent floating support services operate a drop in session from 10am to 2pm every Wednesday at Kingsley House.

Floating support is support that is not linked with accommodation. 

Customers do not need to be working with a floating support officer, with the assistance provided being one off.

They can help with:

  • welfare benefit claims and advice
  • DHP Claims
  • Homechoice applications