NHS Test and Trace support payment scheme | NHS Test and Trace support payment scheme | Medway Council

If you're a Medway resident and the NHS Test and Trace Service or NHS COVID-19 App has told you to self-isolate you may be able to get some financial help.

Support payments

The Test and Trace Support Payment is to help you during your self-isolation period if you have tested positive for coronavirus (COVID-19), or been in contact with someone who has tested positive. 

The scheme runs until 31 March 2021. It is for people who have been:

  • asked to self-isolate by NHS Test and Trace on or after 28 September 2020
  • identified as a close contact by the NHS COVID-19 app from 10 December 2020. 

If you need to self-isolate and meet the eligibility criteria you may get £500. You will be paid this as a lump sum. 

The payment is taxable if you are a taxpayer. It is not subject to National Insurance Contributions. If you're employed HMRC will automatically collect the tax from your pay. If you are self-employed you should report the payment on your 2020/2021 Self-Assessment tax return. 

Who can apply

To be eligible, you must:

  • live in Medway
  • have been asked to self-isolate by the NHS Test and Trace Service, or identified as a close contact by the NHS COVID-19 App from 10 December 2020
  • be employed or self-employed
  • be unable to work from home and will lose income as a result
  • be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit. 

You will not be eligible for the scheme if you:

  • do not live in Medway
  • are quarantining after travelling abroad (unless you test positive during the quarantine period)
  • are furloughed or continue to get full wages while self-isolating
  • can work from home during a period of self-isolation
  • are no longer required to self-isolate, for example, your period of self-isolation ended before the payment scheme launched
  • did not get a notification from NHS Test and Trace telling you to self-isolate.

Discretionary scheme

There is a discretionary scheme for people who do not get a qualifying benefit.

Apply for a support payment

You can apply for the Test and Trace Support Payment online.

You can only apply for one payment per self-isolation period. For example, if you are self-isolating for 10 days you can make one application. If you need to self-isolate in the future, you can apply again.

From Monday 18 January 2021, the limit for making an application is 28 days after the first day of an applicant's isolation period. 

Applications received before Monday 18 January 2021 must have been made within 14 days of the end of an applicant’s isolation period.

What you'll need

You'll need the following information to apply for the support payment:

  • your 8-digit NHS Test and Trace reference
  • your National Insurance number
  • your contact details
  • your date of birth
  • a copy of your NHS Test and Trace notification that clearly shows the date you got the notification and the Test and Trace ID. For example, a letter, photo or screenshot of an email
  • your bank details and a copy of your latest bank statement (issued in the last two months). This can be a photo or screenshot but must clearly show the name on the account, your sort code and account number. This will be the account which you would like the payment made to if you are successful
  • proof of employment, such as a recent wage slip or bank statement (issued in the last two months) showing the wages being paid into your account
  • proof of self-employment, such as a recent business bank statement (issued in the last two months), most recent set of accounts or evidence of self-assessment returns
  • proof of benefits, such as your benefit award letter.

We will access your records in the NHS Test and Trace system to confirm your eligibility. Read the NHS Test and Trace privacy notice.

We are receiving a large number of applications. It may take longer than usual to process your application.

Apply for a support payment

After you have applied

We may contact you if you do not provide enough information in your application.

Once your application has been processed, we will contact you with the outcome. If we contact you to confirm you are eligible, we will pay the support payment into your bank account within 3 working days of this confirmation.

More information

What to do if you have been notified to self-isolate via the NHS COVID-19 App.

Read the Medway support payment scheme privacy notice.

Test and Trace Support Payments Scheme guidance.

Test and Trace Discretionary Scheme guidance.