Benefits and financial support
We have help, support and guidance for those finding it difficult to pay their Council Tax instalments.
All recovery actions have resumed following government guidance.
Housing Benefit changes
The government has made some changes to Housing Benefit to support people through COVID-19. These include increasing the Local Housing Allowance (LHA) and the additional earnings disregard.
Find out more about the Housing Benefit changes.
More information and make a claim for Housing Benefit.
If you're not eligible to claim Housing Benefit, you may be able to claim Universal Credit to help with your housing costs.
Council Tax Reduction – help to pay Council Tax
If you're on a low income you may be eligible to claim Council Tax Reduction.
Discretionary Housing Payments
If you receive Housing Benefit or housing costs within Universal Credit, you can apply for a Discretionary Housing Payment if you’re suffering extreme hardship.
If the NHS Test and Trace Service has told you to self-isolate you may be able to get some financial help.
Find out more about the NHS Test and Trace support payment scheme.
Bin collections, waste and recycling
If your item is too bulky to fit into a normal rubbish bin and is heavier than 25kg, you can book a bulky collection.
Due to COVID-19, we're unable to enter a property to collect an assisted bulky waste booking. We can only collect items at the kerbside.
Capstone, Cuxton and Hoath Way household waste and recycling centres are open. You'll need to book an appointment to visit the sites.
Ceremonies, births, marriages and deaths
From 19 July 2021 there are no legal limits on the number of people who can attend commemorative events.
Check the guidance for funerals, and commemorative events on GOV.UK.
Gillingham and Rochester centres are now open.
For your safety, we will be maintaining enhanced cleaning in all our facilities and will continue to provide hand sanitisers for your use when visiting.
You will still be able to sign into our buildings using the QR code for track and trace although this is no longer a legal requirement.
In line with the latest government guidelines, you are no longer required to wear face coverings or observe social distancing in council-run facilities. However, we appreciate that you may wish to continue to continue to wear face coverings when visiting for your own safety - and you are welcome to do so.
If you have any questions, please do not phone the centre. Email email@example.com and our admin team will get back to you as quickly as possible.
Read more on the COVID-19 advice for schools page.
Medway Test results were sent on Monday 2 November 2020. For more information about the test results and what you can do next, including the Medway Test review process, visit our next steps page.
Health, housing and social care
There is a range of support available for Medway residents.
Find out about Coronavirus (COVID-19) Medway support.
Kingsley House is open for appointments only.
- Monday to Thursday: 9am to 5pm
- Friday: 9am to 4.45pm
Our telephone lines are open between 9am and 5pm Monday to Friday. Or find the information you need online.
We are not currently taking cash and cheques at Kingsley House using the automated till. Please use a different payment method during this time.
We are working with partners to find accommodation solutions for people currently sleeping rough.
Where possible this will be self contained to maximise the number of people able to self isolate if they show symptoms of COVID-19.
This will be aimed at people with pre-existing health conditions and may place them at additional risk if they become infected. We have received funding from the Ministry of Housing, Communities & Local Government (MHCLG) to assist in this process.
Make sure you can include details of where the person sleeping rough was seen.
Repairs and maintenance
Currently our main priority is the wellbeing and safety of our residents, team members and contractors. The responsive repairs service is responding to emergency and urgent repairs only with routine repairs suspended. Gas repairs and servicing will continue as normal.
If you have symptoms of COVID-19 then you will need to tell us this when reporting repairs.
If Mears are unable to carry out a repair to your property, you will be informed.
Repairs can be reported by phoning 01634 333 601 or emailing firstname.lastname@example.org.
Private Sector Housing Team
The Private Sector Housing Team is running an adapted service.
View the adapted service.
We have postponed the following services:
- Little Food Explorers
All our health and wellbeing services will continue to run.
If you have an appointment for a council health service, for example a health check or stop smoking appointment, it will still take place. Please do not cancel your appointment.
You can access a range of virtual support services.
View A Better Medway for more information.
You can still get help during the COVID-19 pandemic.
We have changed the services we offer in line with government advice.
Check details of each pest type for more details. Or call us on 01634 283 215 to discuss the treatment we can offer.
Our children and family hubs are open. You must book sessions in advance.
More about family hubs.
We are working in partnership with Public Health England to provide a local contact tracing service as part of the wider national NHS Test and Trace programme.
More about local contact tracing
We have a packed programme of summer events until October 2021.
Our allotments are open.
Please follow government advice on social distancing, to help prevent the spread of COVID-19.
The Guildhall Museum and Rochester Castle are open.
Rochester Castle grounds remain open until 9pm.
Eastgate House in Rochester, Temple Manor in Strood, Upnor Castle in Rochester and the Old Brook Pumping Station in Chatham will remain closed.
Our libraries and community hubs are open.
- browse and borrow our books
- use our click and collect service for caddy liners, dog waste bags, radar keys and electricity cards. You can also buy these in person.
- use our reservations services
- collect reusable recycling bags
- have limited access to public computers
The Medway Archives Centre is open by appointment only.
The mobile library is closed.
More about community hubs and libraries.
The Guildhall Museum and the Visitor Centre, including Rochester Art Gallery are open.
Capstone Country Park and Riverside Country Park are open as usual.
The car parks are open.
The cafes are open 7 days a week from 10am to 6pm, with outdoor seating available. Toilets are open until the cafe closes.
Children's play areas are open.
Outdoor gyms are open.
When using the equipment please take the following measures:
- do not eat or drink within the play area
- use hand sanitiser to clean children's hands before and after play
Snodhurst Bottom pitch and putt in Walderslade Road is open.
More about parks and green spaces.
Fishing is currently allowed at Capstone Country Park. Find out how to book a day ticket.
Please do not organise group litter pick events. Although we appreciate your help in keeping Medway clean, we want to ensure you're staying safe.
Please follow government advice to help prevent the spread of COVID-19.
Gillingham Market trades in the High Street every Monday and Saturday from 9am to 4pm.
Rochester Farmers Market takes place every Sunday from 9am to 1pm in Blue Boar Lane Car Park.
More about our sports centres.
From Monday 19 July, The Brook Theatre and The Central Theatre will re-open fully.
We are continuing to update our guidance in line with our health and safety advisor and the recommendations from the government.
For those attending shows from September 2021, we are reviewing the recommendations and will advise all customers of the requirements nearer the time.
Find out more about visiting our theatres.
You can still buy theatre tickets for future shows online, including next year’s Panto, and browse future shows at Medway Tickets Live or by phoning 01634 338 338.
Due to COVID-19 Medway Youth Service have limited group session spaces for all programmes. Participants must book in advance and follow social distancing guidance.
We will continue to offer online group activities for young people aged 11 to 18 (and up to 25 for those with additional needs) including drawing, Minecraft, anime, media and filmmaking, Dungeons and Dragons style roleplaying games as well as general fun and games sessions.
Find out more about online youth sessions.
Travel and transport
Applications are being processed as normal.
If our Expert Assessors decide that you need a face to face assessment, we'll book this in with you as soon as possible. We will not issue your Blue Badge until you've had your assessment.
Find out more about Blue Badges.
All our public toilets are open.
For travel information visit Traveline or phone 0871 200 2233
Face coverings on public transport
You must wear face covering when you travel on public transport, including MY Buses. Find out more on GOV.UK.
Arriva, ASD Coaches, Farleigh Coaches and Redroute are operating normal timetables.
National Express is operating an amended timetable. emergency timetable.
Stagecoach Express M2 service has been withdrawn.
See refund updates for MY Buses
Your council, democracy and the Mayor
Check the meetings calendar for details.
In line with government advice, the Mayor and Deputy Mayor are only attending online events.