High risk group

You may have received a letter from the NHS identifying you as someone who may be at risk of severe illness if you catch coronavirus. You must follow the advice in this letter.

It explains:

  • how to register to make sure you get the support you need
  • how long you should stay at home (or 'shield') for
  • social distancing guidance for you, people you live with, and anyone that's helping you

Read about shielding and support for vulnerable people on GOV.UK

Food and shopping

We’re trying to make sure that anyone who needs food has it. We'll support you if you do not have anyone else who can help you and you're high-risk, self-isolating or currently facing financial hardship.

Find out about the services offered below:

Our services

We are running an emergency food parcel service in Medway. The home delivery service is for vulnerable residents who should not be leaving their home and cannot easily get food themselves.

The food parcels contain 2 weeks' worth of non-perishable food. This will help feed a family or resident for 2 weeks.

Our dedicated staff will deliver one parcel to the vulnerable person each week, for 2 weeks.

The parcels will include a range of food and household essentials, such as:

  • tinned meats
  • vegetables
  • rice
  • cereal
  • various hygiene products

Each parcel will also contain information on how to stay fit, well and safe during this difficult time.

Help for the most vulnerable

We've identified and contacted Medway’s most vulnerable residents who may need this service.

If you're in need of urgent help and:

  • we have not contacted you
  • you do not have anyone, such as family, friends or neighbours to help you

Email: emergency.foodproject@medway.gov.uk. Include your name, phone number and address.

Phone: 01634 306 000

Our partners

Medway Food Bank is an existing service that provides 3 days of nutritionally balanced emergency food and help to local people who are in a financial crisis and unable to buy food. They are part of a nationwide network of foodbanks, supported by The Trussell Trust. They work to combat poverty and hunger across the UK.

Foodbanks partner with a wide range of professionals such as doctors, health visitors, social workers and faith organisations to identify people in crisis and issue them with a foodbank voucher.

Contact Medway Food Bank

Website: Medway Food Bank

Gillingham Street Angels in Gillingham and Rochester aim to offer a free service to local homeless friends in our community. They provide hot and cold food, non-alcoholic drinks and essentials such as toiletries, clothing, bedding and tents. They also provide other items to help our homeless friends live.

They are a non-profit organisation who work in partnership with many authorities and organisations in Medway. They travel across Medway often walking the streets to find where our homeless friends are sleeping to promote and offer the service.

Contact Gillingham Street Angels

Website: Gillingham Street Angels

Phone: 07827 298 882

Visit: 43 Skinner Street, Gillingham, Kent ME7 1LG.

Monday to Saturday: 9am to 1pm

Age UK Medway is able to supply a hot, freshly cooked midday meal and dessert for just £8. Meals are made in their 5 star kitchens and delivered directly to your door. A snack pack can be added for £3.50, which includes a fresh sandwich, crisps, chocolate or cake, and juice.

Age UK Medway is offering this service across Medway. Take a look at their current menu. They can cater to likes, dislikes and dietary needs.

Contact Age UK Medway Meal Delivery Squad

Website: Medway Age UK

Phone: 01634 724 745

The Kent Muslim Welfare Association (KMWA) have lots of volunteers who support the Medway community. They help the community by collecting and picking up prescriptions, as well as shopping.

Almost all their volunteers (including drivers) are DBS checked.

Their male and female volunteers can speak a range of languages, including: Spanish, French, Hindi, Urdu, Punjabi, Bengali, Gujerati, Bengali and Sylheti.

Contact KMWA

Email: shelleys@shelleys.demon.co.uk

Phone: 01634 660 363

The Salvation Army supports the Gillingham area with services including a foodbank and food parcel delivery. They also run a Good Neighbour scheme set up by volunteers in Gillingham and Medway helping with local food delivery parcels.

Contact Salvation Army: Gillingham

Website: Salvation Army Gillingham

Email: contact@gillinghamcorps.info

Phone: 01634 851 224

The Salvation Army supports the Chatham and Rochester area with services including, a foodbank and The Hot Food for Homeless Scheme. They also help deliver food parcels.

  • Foodbank: Monday to Friday 10.30am to 1pm (food parcels as needed)
  • The Hot Food: Tuesdays at 7pm

Contact Salvation Army - Chatham and Rochester

Website: Salvation Army Chatham and Rochester

Email: chatham@salvationarmy.org.uk

Phone: 01634 843 689

WALT is a Walderslade based community group. They provide advice and referrals to other agencies to support with food.

They can deliver food parcels available from other agencies in the local area.

If there is a gap between referral and uptake of food parcels from other agencies. WALT members can get a short-term shopping service.

Contact WALT

View WALT on Facebook

Ruth Hardy - phone: 07795 694 644 or email: lifeplanning@waltcic.org.uk

Sharon O’Flynn - phone: 07841 979 282 or email: volunteer@waltcic.org.uk

Kent Hindu Samajam has set up a volunteer helpline for those who need non-medical help during the coronavirus (COVID-19) outbreak.

The helpline is for anyone who may need help and support if they are feeling anxious or lonely. They will help with delivering food or collecting and delivering medication, and anything else that could help while making sure people are protected and isolated.

They have volunteers who can speak languages including Malayalam, Hindi, Tamil, Kannada and Telugu.

Contact Kent Hindu Samajam

Email: kenthindusamajam@gmail.com


  • 07838 170 203
  • 07908 813 885
  • 07985 245 890

Church volunteers are supporting local people by offering practical support to the foodbank, Salvation Army, Medway Street Angels, Age UK and other agencies listed on this site.

Some churches may have volunteers to help with shopping, essential tasks and befriending. Many are livestreaming services and prayer. Some are delivering help cards to identify vulnerable people.

Find a church near you

wHoo Cares is offering a limited shop and drop service for people living on the Hoo Peninsula (ME3 and Upnor). The service is provided by a small team of staff and volunteers. They will give priority to those who are vulnerable, living with a long-term health condition or not able to get shopping themselves and have no other support available.

Register with wHoo Cares

Online referral form

Email: enquiries@whoocares.org.uk

Phone: 01634 272 138

This charity helps the homeless and those in financial crisis. They offer food parcels and essentials to people who are self-isolating or in financial crisis in Medway.

Social or key workers usually refer people to the service, but you can currently self-refer if urgent.

The soup kitchen is open on Sunday at 6.30pm. It is at the bottom of Meeting House Lane and offers hot meals and snacks to takeaway.

Contact One Big Family

Website: One Big Family

Email: elizabeth@helpingthehomeless.org.uk

Other food suppliers

There are also a wide range of organisations and businesses that are offering food delivery services to help you at this time. 

More food suppliers