Published: Friday, 13th April 2018

Medway Council is pleased to announce the launch of a new service which will further improve safeguarding arrangements to help protect vulnerable children and young people.

Members of the public and professionals can contact Medway’s First Response service to report any safeguarding concerns they have about a child. The council has also designed a new referral and contact form for reporting concerns. Once the form has been submitted it will be reviewed and appropriate action will be taken.

The First Response service ensures partner agencies continue to work together and a new Multi-Agency Safeguarding Hub (MASH) has been set up to make sure key partner agencies, including schools, health professionals and the police, are able to work even closer together to make sure children and young people receive the right support at the right time.

Cllr Andrew Mackness, Medway Council’s Portfolio Holder for Children’s Services, said: “We are committed to supporting Medway’s most vulnerable children and young people and the new service will continue to ensure that appropriate support is available when they need it the most. I would encourage anyone who is worried about a child to contact the safeguarding team.”

If you are worried about a child or young person call 01634 334466 between 9am and 5pm Monday to Friday, or call the out of hours service on 03000 419191. In an emergency call 999. You can also visit to report concerns.

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