Published: Tuesday, 22nd January 2019

Arriva passengers in the Medway towns can now buy their bus tickets using contactless payments.

Following a multi-million pound investment across all of its buses, Arriva’s contactless payment system is quick, easy and secure, providing passengers with a variety of ways to pay, including debit and credit cards, as well as Apple and Android Pay.

To mark the official launch of contactless, a special event was held at Hempstead Valley Shopping Centre on 21st January, where VIPs and key stakeholders, gathered to celebrate the introduction of the technology.

Talking at the event, Steve Leonard, Arriva General Manager for Gillingham said: “As a business, we are constantly looking for ways to improve our customers’ journey. Following a successful trial at several depots last year, we decided to develop the service even further, as a step forward in opening up bus travel for those who do not find cash payments convenient.

“The new technology will create a faster, easier and more convenient way to pay for our customers, which in turn will help to speed up boarding time and improve the customer experience as the UK moves even closer towards being a cashless society.”

The contactless system is brought to Arriva by Ticketer ETMs, the industry’s most innovative ticketing solution, and is designed to give passengers the widest possible range of payment options.

One of Medway’s key transport objectives

Cllr Phil Filmer, Medway Council’s Portfolio Holder for Frontline Services, said: “One of Medway’s key transport objectives is to improve public transport for residents and visitors so this is great news for Medway. Not only will the new contactless payment method make paying for public transport quicker it will also improve journey times and members of the public will no longer have to dig deep to find the correct change.

“Bus services run from Chatham Waterfront Bus Station seven days a week. Improvement works to the station were carried out as part of the council’s Chatham placemaking initiative and included a complete remodelling and makeover of the station forecourt and roads around the station, resurfacing of pavements and walkways, new taxi and drop-off bays and new public art.

“I hope this encourages more passengers to use Medway’s bus service.”

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