Published: Thursday, 7th November 2019

Medway Council’s Youth Service has been awarded the flagship level of excellence from the National Youth Agency (NYA) Hear by Right.

Hear by Right assesses and recognises organisation’s commitment to youth participation and promoting youth voice. After attending an insight session with NYA, the council’s Youth Service reflected on practices and implemented a range of improvements to internal processes and structures aimed at improving youth participation throughout the council.

The service also improved opportunities for how young people could provide feedback.

After reviewing those processes, the NYA has awarded Medway Council’s Youth Service with the flagship level of Hear by Right, recognising their reflective practice and growth and overall dedication to making young people’s voices heard.

We are committed to ensuring our young people's voices continue to be heard

Cllr Josie Iles, Portfolio Holder for Children’s Services at Medway Council, said: “We are extremely pleased to have been awarded the flagship level of Hear by Right. We understand how important it is for our young people to have their say and we are committed to ensuring that their voices continue to be heard. We have a fantastic youth council who are dedicated to giving our young people a voice and I would encourage those aged 11 to 18 to find out more about Medway Youth Council."

Making a true difference to young people

Katy Fielding, Assistant Director of Operations at the NYA, said: “We are pleased that the first group of organisations going through Hear by Right since it was refreshed in 2018 showcased the breadth and depth of organisations that can go through the Hear by Right process. We have been pleased with the level of commitment and reflective practice we’ve seen throughout. As always, making steps towards changing an organisational culture to participation always comes with a variety of challenges, but these organisations were able to overcome these and make a true difference to young people through their hear by right work.”

Members of the council’s Youth Service will be at the Pentagon Centre in Chatham on Friday, 8 November, from 10am to 4pm to promote all the service has to offer as part of Youth Work Week. Members of the team will also be in the WREC room on the top floor of the Pentagon Centre until 5.30pm. 

Find out more about Medway’s Youth Service.

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