Published: Wednesday, 16th September 2020

We're encouraging businesses to continue to follow government coronavirus guidelines including recording customers’ contact details and displaying QR posters ahead of the rollout of NHS COVID-19 app.

Last week the government announced that premises and venues across England, such as pubs, restaurants, hairdressers and cinemas, must have a system in place, by law, to record the contact details of their customers, visitors and staff to reduce the transmission of coronavirus.

Hospitality businesses, close contact and leisure venues had been advised to collect and share data, if needed, with the NHS Test and Trace service, but following the ban on social gatherings of more than six people, the data collection programme will now be formally mandated from Friday, 18 September.

The new rules mean that businesses will be legally required to request the contact details of every customer and visitor on their premises.

Medway venues are being encouraged to keep a record of all staff working on the premises on a given day and their contact details. These will be stored for 21 days and shared with NHS Test and Trace, if requested. Contact details include name, contact number, date of visit, arrival time, departure time (if possible).

Medway Council is encouraging businesses to continue to follow the government’s workplace guidance which includes practical steps employers should take to make workplaces COVID-secure and ensure employees feel safe in their place of work.

Venues could be fined if they fail to ensure their premises remain COVID-secure, such as failing to take specified steps to collect contact information or taking bookings for groups of more than six.

Medway businesses are also being encouraged to prepare for the rollout of NHS COVID-19 app on Thursday, 24 September.

Pubs, restaurants, hairdressers, cinemas and other venues across England are being urged to download QR codes allowing customers to check-in at their venues using their phone.

Using QR codes will help businesses meet the new legal requirement to record the contact details of customers, visitors and staff on their premises. This will also allow NHS Test and Trace to contact customers with public health advice should there be a COVID-19 outbreak.

The QR codes can be downloaded via a website to display as posters in premises.

We must all do our bit to help stop the spread of coronavirus

Leader of Medway Council, Cllr Alan Jarrett, said: “We have continued to support businesses throughout the pandemic and I would encourage Medway’s hospitality businesses to continue to follow government advice, including displaying the NHS QR posters, so visitors and customers can start checking in safely and securely from 24 September. I would also encourage residents to continue to follow social distancing guidelines whilst supporting local businesses. We must all continue to do our bit to help stop the spread of coronavirus.”

Visit for the latest guidance for businesses on working safely during the pandemic.

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