Published: Friday, 9th October 2020

The Travel Information Centre at Chatham Waterfront Bus Station, which closed in March in line with government coronavirus guidelines, will not be reopening.

Medway Council has taken the decision to close the centre as public transport information has become increasingly available online, and on apps, reducing the need for the centre.

Bus departure information will continue to be available on the summary screens at the bus station, on platforms A and B, and residents can purchase parking permits from the nearby Chatham Community Hub.

Footfall to the centre has fallen considerably

Cllr Phil Filmer, Medway Council’s Portfolio Holder for Frontline Services, said: “We understand some residents may be disappointed with the closure, however, footfall to the centre has fallen considerably in the last few years. With the introduction of contactless payments on buses, specialist apps and more transport information being available online there is no longer a need for an information centre. We will continue to work with public transport providers to ensure that their services are well publicised.”

Medway Development Company (MDC), Medway Council’s housing company, are set to refurbish the building in spring 2021 to turn it into a marketing suite for the Waterfront development which will provide 175 apartments in the heart of Medway, on the former Globe Lane car park. The new one and two-bedroom apartments will give residents the opportunity to enjoy waterfront living, with some offering views across the River Medway and of Rochester’s castle and cathedral. Work began on the development earlier this year, which is also set to provide commercial space, such as restaurants and cafes, on the ground floor to offer visitors to the area more choice.

In addition to the site at Chatham Waterfront, MDC are also working on plans to deliver the Garrison Point development  on the former Whiffens Avenue car park which will provide 115 apartments which include 9 units of shared ownership aimed at key workers and 20 new affordable homes at White Road, Chatham. 

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